I am making an official complaint regarding this car rental
company for their unscrupulous way of doing business. I know it's a
futile effort by posting here but I hope it serves as a warning to
others who may happen to come across their postings in Carousell.
The mentioned company is 88 rental pte ltd/ Braeliss enterprise pte
ltd (Carousell ID : heeyang 1707)
I rented a Toyota rush 1.5L on 9 June 2017 for 4 days from 30
June to 4th July 2017 at a rate of $325 inclusive of Malaysia
usage. I made a deposit of $100 on that day and told him (Ryan Ho,
the boss) I will be collecting the car at the earliest opportunity
which they agreed at 10.30am. On 29 June 2017, Ryan's colleague
Macus (9811 1555) called me and said the Toyota rush met with an
accident and wanted to exchange it with Nissan sylphy.
I was disappointed because this car was carefully chosen for my
usage of wedding 过大礼 in Malaysia but I don't have a choice at that
moment and I believed they also don't want such a thing to happen
(the accident).
At around 9pm I called Ryan to confirm the car (Nissan Sylphy)
as I seek my wife-to-be confirmation of the mention car. I was
shocked when he told me nonchalantly that the car can only be
collected at 5pm (30 June 2017). I kept my cool and asked him for
solutions as I need to go in Malaysia early morning.
At 9.45pm, he said there is a Honda civic available but I need
to top up $75 (making it to a total rental price of $400) as he had
a hard time getting this car from a friend. At that moment, I began
to suspect if this was a plot by them to get more rental amount
from me instead of the car (toyota rush) having an accident? I can
only follow their instructions because I don't have any choice.
I did try to look for another car myself and used my HP to
solicit another car company (Vogue car rental) but they told me all
cars have been rented out. However, when my friend used his HP to
make queries on the same company, they told him a Nissan Sylphy was
available. Conspiracy theory? It seems to me they are a syndicate
waiting for preys.
I have been renting cars from Carousell for many years without a
problem and I finally gasps what it means by low crime doesn't mean
no crime. It is really upsetting to experience this terrible
episode and no words can describe how much I went through. I'm not
sure how many unscrupulous individuals are out there but I'm
positive there are many victims like me that choose to remain
quiet.
For sure, renting a car will not be the same again as the phobia
of meeting another person of dubious character lingers in me. I
hope my terrible experience will serve as a warning to others to
open your eyes and not go for the cheapest deal because that maybe
the last thing you wish for.
PS, below is a list of what I found that links Ryan and the car
company.
HP: ***3 6635/ ***1 1555 (Ryan)
Address: [email protected] #06-06 and [email protected] #01-39/01-55
[email protected]____.com
Alan ***57775
Ryan's business partner ***00570
****3124 (in their listing)
****6487 (in their listing)
