30 London cabs hit the roads yesterday, doubling the size of
SMRT's fleet of large taxis. The ability to accommodate
larger and motorised wheelchairs makes SMRT's London cabs popular
with the elderly and people with disabilities.
The transport company said its 30 white taxis are ready for use by
disabled passengers whose wheelchairs are motorised or larger than
normal.
The first batch made its debut in March after the firm was awarded
a $3.1 million government grant to bring in a new fleet.
With all of the London cabs now operational, SMRT wants to train
drivers to "better assist passengers with mobility
impairments".
Mr Benny Lim, senior vice-president of SMRT Roads, said the London
taxi drivers had established "long-time relationships" with their
customers.
He added that the firm had been running a mentorship programme in
which experienced drivers of London cabs were paired with new
drivers.
This allowed the seasoned staff to share their knowledge and
insights on customer service.
New drivers could also pick up skills on how to make the most of
the vehicles and help provide a more comfortable ride for their
passengers.
"We are confident that our efforts in doubling the availability of
our fleet of London taxis, coupled with enhanced training offered
to drivers, will translate to enhanced comfort and convenience to
passengers with special travel needs," said Mr Lim.