I strongly believe that those who are prepared to work
at IT shows or any of these well received
exhibitions have to really get in tune with their
inner customer service personality and be prepared for
whatever.
At the recent Sitex 2010, i encountered both the best and worst
customer service ever. There were some who patiently took the time
to answer the million and one question that i had asked and even
when they forgot to give me some of the promised items, i was still
ok with hauling back the laptop and desktop that i had bought the
day before to the retailers while they fixed the problems for
me.
Unfortunately, at these same retailers, i was also verbally
abused by, ironically, one of the tech people there. I'm no angel
but i don't believe that i had provoked or deserved to receive such
a treatment. I was given the finger and chinese as well as english
vulgarities were hurled at me. My advice is, if you can't take the
heat, then don't be there, buddy.
Kudos to those who tried their best to diffuse the situation.
You really did your best and i appreciate that.
Special thanks to Vincent and Tek Kai (i hope i
spelled your names correctly) for patiently answering all my
questions and doubts and also to the other IT guys who tried their
best to help.
I may have gotten some good customer service but the bad
experience outweighs the good and has really put me off such
events. As to whether or not i'll ever attend such an event again
remains to be seen. It has really made me appreciate the normal
stores with normal prices as at least i get customer satisfaction
and gurantee that not only is the product good but the service is
excellent too.