Hmmm... Which one? In my time, there were two aunties. I can
only remember the one small-built, with a fair complexion, with
dark eye shadow.
The aunties are nice people, from what I experience. Students
should be more patient, polite and understanding towards their job.
I know there're at times, very long queues but you have to wait for
your turn and remain polite.
The aunties told me, some of the students were rude and demanding.
So, you cannot blame them for not being nice to you.
