ok my host is up, after screwing them a nice one... but not over
the phone..
thot i might share the email with everyone.. why not? ahahha
> Hi, I've already opened a ticket number 626 early today
with no
> response yet.
>
> The problem on my end is very simple, I am unable to access my
site,
> or my emails and it's very frustrating, especially when I've
already
> had a bad experience with you guys mixing up my payment with
another
> client of yours which resulted in unnecessary delays in the
set up of
> my hosting. Of course, the hosting time which I've bought
didn't
> extend for the week that I had paid, but had not been able to
use.
>
> Anyway, I don't care about a week, I care that AFTER a week of
getting
> all this sorted out, I get this down time. I have redirected
my
> clients to this email and now I am unable to see their
replies.
>
> The other issue I have is that the only support I get is
through the
> net which honestly, after all the experiences I've had with
your
> company, is UNTIMELY! Perhaps it is industry policy that there
is no
> phone number provided on the net (not that I could find
easily) but I
> am still unhappy that I am unable to pick up the phone to at
least get
> reassurance on my problems, even if they cannot be fixed
immediately.
>
> I don't wish to think that because you are cheap (that's what
the
> website boasts, isn't it??), the service is also bad. I can
tell you
> that I was willing to pay the market rate for hosting until a
friend
> of mine recommended me, as he is using your services too,
and
> commented that he's had no problems. Interestingly, I can
still browse
> his website, when we are apparently using the same host. Would
that
> infuriate you?
>
> If you want to make me feel better, my phone number is +65
93825536
> and you can call me anytime. Or else, provide me a number I
can call,
> if bearing overseas phone charges is not part of your company
policy.
> hearing a sincere voice to help me would be better than
getting an
> email which half the time proves that you do not understand
your
> customer, and I have to RETYPE and reply.
>
> And of course, a reply to this email quickly helps a lot, if
in the
> rare event your phone line is down.
>
> Thank you for your kind attention and I am a customer that is
very
> willing to be loyal and even recommend your services, if only
you can
> give me a reason to!
>
> Regards,
> Jonathan Ho
