Reminds me of a unpleasant experience the week before when I was
flying off for a meeting. The ground crew in Changi Airport are
staffed by foreigners who has below rudimentary understanding of
English and a equally poor service standards to match it. It made
my getting checking in an extremely unhappy experience save the
fact that a local whom I presumed worked many years there who
helped me out in the check in process. Kudoes to him!.
If these are the kind of FT that we have to be tolerant over, no
one in the right mind can tolerate such nonsense. Worse still, they
will presume that all Singaporeans have degenerated to that level
and we would least expect the ground crew of CASS to be staffed by
foreigners.
Now you understand why productivity and service standards are
dropping in Singapore.
Yet, despite all this, Changi airport has only dropped to 2nd
place in international rankings recently.
And it's all Singaporeans' fault for not becoming "cheaper,
better and faster". 
