"HK public housing and SG public housing schemes are VERY
DIFFERENT, aside from sharing the word "public""
HK rental housing dept staff also very different
from HDB? If u ask HDB staff this they can assume that u
r asking that and then answer u by a standard answer:
Wooden Block said :
No Joke said :
HDB HQ,
My question is assuming that the occupier(Join Singles Scheme)
wishes to take over a unit(become the registered tenant of the
unit), then what are the conditions for this "permitted occupier"
to be qualified as the "registered tenant" for the unit? Please
tell me all of the conditions, for eg, he must be a
Singaporean.
Why do some "permitted occupier"(already staying at the unit)
can not serve as the "registered tenant"(Join Singles Scheme) when
the registered tenant quit from the unit? What are the reasons that
make them can't serve as "registered tenant"? Please tell me
directly all of the reasons that make a "permitted
occupier"(already staying in the unit) can't serve as a "registered
tenant", for eg, he is a Singapore PR.
The reply from Miss Wendy Zhang was assuming that the unit still
applying, that is totally different. I don't know why she wants to
assume that the unit is still applying.
I think I would need to keep on asking if the attitude for the
reply is so, and then you will also have to keep on busying for the
reply. My enquiry is not for you to train new staff, can you ask
some experience staff to help if Miss Zhang is a new staff.
Regards
09/12/2009
Standard reply - Case By Case basis ! LOL!
----------------------------------------------------------------------
No Joke said :
HDB,
My enquiry was:
If your in charge officer do not really do what he/she has to do
for the "feedback" or try to help to cover it, then where can the
public make a "further complaint " for the case and those staff who
are trying to cover it?
The reply from your Estates Officer Justina Tan was:
If a member of the public "wishes to feedback" on matters related
to HDB's services or staff, he/she can email his/her concern to our
Quality Service Manager at [email protected]> or contact them at
Tel: 1800-8663063 . HDB will look into the matter. We hope that we
have clarified your concerns.
What I mean is "the feedback has sent to QSM", but "why your
officer likes to assume that the feedback has NOT sent " and some
more teach me where to make a feedback? And still hoping that she
has clarified my concerns!
Can this kind of reply clarified the concerns?
Did she read the enquiry properly, if she can't read then can
somebody else help her?
May be I have to repeat the enquiry many times then they can
understand actually what I am trying to ask:
If the feedback has sent to QSM HDB, but the officer who in charge
of investigating the feedback do not really do what he/she has to
do for the feedback or try to help to cover it, then where can the
public make a further complaint(complaint the problem for one more
time to different place/dept) for the case and those staff who are
trying to cover it(including the officer who in charge of
investigating the feedback).
Regards
10/12/2009
