http://www.igov.gov.sg/Strategic_Plans/Our_Journey.htm
The Government's infocomm journey started in the early 80’s with
the aim of transforming the Singapore Government into a world-class
user of information technology. The Civil Service Computerisation
Programme automated work functions and reduced paperwork for
greater internal operational efficiencies.
The late 90’s saw the convergence of information technology and
telecommunications which transformed the concept of service
delivery. This paved the way for the launch of the e-Government
Action Plan (2000 - 2003) and the e-Government Action Plan II (2003
- 2006). The key objective of the first plan was to roll out as
many public services online as possible, while the emphasis of the
second plan was to improve the service experience of
customers.
Today, Singapore is regarded as a leading e-Government in
international benchmarking studies. Our innovative efforts in using
infocomm technology have garnered us local and worldwide accolades
and awards. More importantly, our citizens continue to express
satisfaction with the standard of e-services delivered to
them.
iGov2010 (2006-2010)
iGov2010 is the Singapore Government s five-year masterplan that
leverages infocomm to continue to delight our customers and
citizens. To achieve this vision, four thrusts have been
identified: Increasing Reach and Richness of e-Services; Increasing
Citizens Mindshare in e-Engagement; Enhancing the Capacity and
Synergy in Government; and Enhancing the National Competitive
Advantage.
e-Government Action Plan II (2003-2006)
Building on earlier efforts in the first e-Government Action Plan,
eGAP II aimed to achieve the three distinct outcomes of Delighted
Customers, Connected Citizens and a Networked Government.
Specifically the focus was to deliver accessible, integrated and
value-adding public services to our customers; and help bring
citizens closer together.
e-Government Action Plan (2000-2003)
eGAP was conceived to fulfill the vision of making Singapore one of
the leading e-Governments in the world. Six strategic programmes
were defined, namely: Electronic Services Delivery; Knowledge-based
Workplace; Technology Experimentation; Operational Efficiency
Improvement; Adaptive and Robust Infocomm Infrastructure; and
Infocomm Education.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with
the focus on improving public administration through the effective
use of infocomm technology. This involved automating work functions
and reducing paperwork for greater internal operational
efficiencies. Over time, this evolved into the provision of onestop
services where government systems were extended to the private
sector in implementations like TradeNet, MediNet and LawNet. Then
in early 1990s, emphasis shifted towards the consolidation of
computing resources.