Hi E-Sing,
You may not know. I am one of the regular forummers at the Feedback
Unit before its being forced to close down the site and changing
its name to Reach due to its lack of responsiveness to many good
ideas and suggestions from forummers like myself.
Therefore I could only look upon Reach as a propaganda machinery to
give some form of justification to government's claim of its
openness to people's feedback.
Unless you could convince us that Reach is different from the
former FU, there is no point to talk about its being the right
place to air complaints or feedbacks.