Quote:
Originally Posted by vincesgp View Post
One wants to be treated first with all all the pressure of time and
commitments. Public hospitals and clinics must continue to find
ways to reduce the waiting time, or at least indicate the time
taken for patients to be seen. Perhaps, a nurse can be station near
the registration counter to assess the category of severity and
complaint so as to group those of same diagnosis to facilitate and
speed up doctors' time.
Minister Khaw Boon Wan has visited Toyota in Japan according to
the news to study its famous Toyota Production System.
Apparently, Toyota has succeeded in coming up with a process
management of some kind which has improved the efficiency and
productivity of Toyota.
Today, Toyota has overtaken its competitors in sales not only in
Japan but USA in automobile sale.
How is it that our leaders are not able to emulate good process
management like Toyota to decentralize all works and services of
government to work towards producing the greatest benefits for the
greatest number once mentioned by MM Lee himself.
If there are major shortcomings with the present top-down
leadership system like ours it will most probably be in the areas
of implementation with the top leaders' being too obsessed with
their own conceptual policy talks but little regard for identifying
them in daily work processes carried out by civil servants.
The whole civil service needs to go through another revamp targeted
at:
(1) decentralizing and delegating all major core tasks, works and
services and execution processes to all levels
(2) using process management to integrate all policies works and
decisions to daily time-scheduled work routines of staff.
This kind of bold implementation excellence is the only way to
break away from the strangle-hold of top-down ad hoc and
instructional micro-management approach which serve the narrow
top-down self-interests of the few top echelon with constant
denials of problems without accountability and transparency.
This kind of governing system called collective or distributive
leadership will then be more accountable which will unveil or
self-correct internal inherent problems to bring about greatest
benefits of the greatest number.
Autocracy can no longer continue to serve the citizens with more
and more problems as seen in all sorts of nkf and the auditor
general recent reports of many wrong doings within many ministries.
We are becoming a deeply divided society where ordinary citizens'
interests are being constantly sacrificed for the narrow governing
look-good reports of the top echelon of leaders.
(read: www.managefranchise.blogspot.com)