SINGAPORE : The Consumers Association of Singapore (CASE) said
it had already raised the issue of StarHub Cable TV's price hike to
the Competition Commission, and would leave it to them to
investigate the matter.
CASE President Yeo Guat Kwang was speaking to reporters during the
Committee Against GST Profiteering walkabout in Hougang on
Sunday.
He said CASE was not against price increases, but companies must
justify such increases.
Mr Yeo said: "Lately we see organisations like SCV making
adjustments not in terms of percentage, but in terms of multiplying
factor. This is something we are quite concerned about, because it
is important for the service provider to come up with clear
explanations.
"We are not against periodic adjustment per se. As businesses, we
know and understand that when costs go up, businesses must make
adjustments. The question is transparency, and how positive
businesses are actually doing it in terms of giving consumers clear
information.
"If the price adjustment is not in gradual terms or small
percentages but in multiplying factor like two or three times, I
think businesses should respect the choice of consumers."
He called for such businesses to give consumers a choice to opt out
of contracts even if the businesses have done nothing
illegal.
Mr Yeo said: "Although legally the companies and service providers
have the right to do so, I hope they will consider the sentiments
of consumers. They should give consumers the right to opt out." -
CNA/de
source:
http://sg.news.yahoo.com/070618/5/singapore282847.html
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