Forumer is only as powerful as the people who care to give their
fair comments and opinions honestly as they feel about them.
As the newspapers are completely under the control of the
government so it is unlikely that forums' leading comments on major
issues and problems will be published by them.
So the only truths people could find will be published in
forums.
The following has been posted in this forum on many millions lost
by civil servants as reported by the AG. (Copies sent to Straits
Times and Today but it is doubted it will be published.)
Dear Editor,
Most businesses are today still managed in an ad hoc manner. This
is the root cause of many problems confronting management of
businesses and government services.
In such an ad hoc management, the top manager or CEO is seldom
concerned with implementation. A decision or policy will be made
and it will often be left to the staff below conveniently called
middle management to cope with it.
Such ad hoc management relies on intangible concepts like decisions
or policies which give rise to complexities and uncertainties
resulting in idling, delays, inefficiencies, losses, or
malpractices.
Ask the CEOs this question: Are you able to implement decisions and
policies made in an effective hands-on manner with due processes,
measurements, and corrective actions taken as part of the staffs
daily work routines or are you relying on staffs own reporting or
year-end post-mortem financial reporting or Management Audit to
determine the cause or causes of problems.
Ask your top management or CEO : Are you taking preemptive or
corrective or advance actions to solve problems in advance or are
you leaving issues and problems to financial or management audit
before taking actions.
While Management Audit seeks to discover problems, OSP Process
Management is aimed at preventing problems and solving them in
advance before their occurrence.
(1) Establish tasks in Follow-through component work
processes.
(2) Objective supervision, Clear definitions of roles, duties and
quality-time-cost control.
(3) Coordination and knowledge application.
(4) Effective Communication and feedbacks.
(5) Logical work processes, measurement of performance,
corrections.
(6) Objectivity, accountability and transparency.
(7) Clearly defined Filing, retrieving of records.
(
Motivation of workers in knowledge
application.
(9) Effective Departmentalisation and delegation.
As the saying goes, it is easy to find faults as anyone can make
mistakes. There is yet another common Chinese saying: there is no
lack of vision among men but often it is the lack of implementation
ability which causes problems.
The key principle in OSP (Objective-Steps Processing Management
System published by the undersigned) is to guide the whole
organization to work with coordination, teamwork and knowledge
application at every level.
Will management auditor ever realize that it will not be most
effective in finding faults or recommend solutions through finding
faults.
Instead it should set up tasks such that all tasks could be
accomplished in cause-effect lego-like component work processes
with management being able to take actions for proactive
result-oriented performance, where work processes are set up
enabling staff to take hands-on control, comparison, processing and
corrections to attain organizational efficiency and
productivity.
Will management audit leads to tasks being set up in cause-effect
component work processes to empower staff to achieve higher level
of efficiency through coordination, teamwork and knowledge
application by all staff?
Therefore, there is no end to finding faults as after finding out
faults. What is more important is not to find faults whether of
technical or routine as there will always be faults but whether top
management or CEO has the capability to take hands-on actions to
implement all the major policies and decisions.
Such major decisions should include carrying out tasks with
efficiency, accountable good corporate governance and
results.
If the solutions are proposed after the events or faults are
discovered then there is not much credit to be given as any one
could understand problems better in hind sight.
Do the auditor or the auditing profession understand such fault
finding is not sufficient for he himself probably may be unaware or
unable to prevent its occurrence in the first place in most
situations.
If government must spend millions on conducting post-event
management audits just to find fault, it might as well spend a
small fraction on preventing problems from occurring in the first
place and become more efficient or creative think again to meet so
many globalization challenges ahead which depend largely on such
management skills.
In OSP government will be able to foresee and prevent problems by
carrying out all its tasks in objectively planned component work
processes and process them through the call centre so that everyone
will be able to work with coordination and teamwork and knowledge
application to upgrade your efficiency and productivity to achieve
higher results.
