Probably need to send *ministers* for a course in common
sense.
one minister in Toa Payoh central meet the people's session heard
my friend's case, late last year.
before going before the minister, my friend asked me how he should
present his case.
I told him that these people go with evidence and so he must be
prepared.
I helped my friend write a letter containing all the facts and
figures and the names and contact numbers of all people involved
(Town Council as well as HDB and the various plumbers' numbers; it
was a pipe leaking case)
Our good friend the minister after hearing all the evidence
concluded,
"I don't know" "I don't know"... "All I know is, you want your
problem solved then pay the Town Council the price they asked
for."
My friend's uneducated mother said in Hokkein, "Everything don't
know, ask him to get up from his seat and I take over". 
The case was finally resolved with my friend getting it fixed for
free instead of the (in the beginning) $800 or something ridiculous
like that; I don't know if the minister did anything after telling
my friend "I don't know, I don't know..." to help. The HDB and
senior town council people (not the one he dealt with) probably
seriously reviewed the evidence my friend produced after he went to
see his MP, the minister.
My friend suspected that there was some sort of hanky-panky in TP
central town council but without solid evidence he and I cannot say
anything or accuse anybody.
So you see, even if you produce the evidence, they tell you "I
don't know, I don't know, just pay up!"
So just go with your own common sense. I suddenly realised that
this must be why that old man beat up that MP during MTP session.
To be fair, I actually pity those that have to meet the people.
But surely they must exercise some self control with their
frustration and not simply tell people "I don't know, I don't know,
just pay up". 
