My player spoil by the eighth day. useless crap. This was my
complain letter...
what crap product and customer service.
To Creative.
I bought your latest Zen-V (2gb, black) on 12 July 2006. Less then
8 days later, the whole screen screwed up, although the sound is
still working fine.
I was quite annoyed, as this is my first Mp3 player. I was
seriously considering between the iPod Nano, and Zen-V, but decided
to get a Zen-V as it is cheaper, with supposed better functions,
and produced by a Singaporean company who I would like to support.
Plus my friends have been telling me how difficult it is to get
customer service for their iPods, as they have to send faulty
players back to the factory in India.
So I was hopeful, I told myself not to worry, and that Creative
would probably just get me a replacement in a matters of few days,
since Creative is based in Singapore.
I was wrong.
I went to the service center at Marina Square, and the person told
me that it would take Creative TWO weeks, FOURTEEN days, or so
before they can get a replacement for me.
I enquired why, and she said that they have to wait for the new
shipment to arrive, before I can get it. I asked her why cant I
just get a 1-for-1 replacement when I just bought the players for
EIGHT days. She just said no.
So I ask her if it is possible for me to change the colour of the
new replacement player. She said no, unless they do not have the
stock for the black one. I do not see why Creative cannot be
flexible when I just want to change the color of the EXACT
player.
I was beyond irritated. I asked her could I have an EXACT date at
which I can get my replacement, she said no. That they will contact
me. I asked her for the number to call to check when., she said she
could give me the customer services number, but they wouldnt
know.
So I asked her WHO in the whole company knows, and she told me its
the logistics side. I asked her for that number, and she say she
cant give that number to me.
So you mean I am sending my EIGHT-days old of your LATEST mp3
player for replacement, and there is NO WAY I can call or contact
ANYONE in the whole of Creative to enquire about when I can get
back my player.
I paid $200 over for a player that I only used for EIGHT days, and
I cant ask for a direct refund or a 1-for-1 exchange. What kind of
customer service is this?
I didnt want to pursue the matter initially, and just wait
FOURTEEN days to get my player replacement.
And now, its been TWENTY DAYS, and I still have NOT gotten my
replacement.
The reason I bought the player then instead of the Zen-V plus is
because I didnt want to wait till August for its release (call it
impulsive shopping).
And now its freaking August already. And I dont think Ill ever
have the option to upgrade my replacement player to a Zen-V
plus.
I just called Marina Square yesterday, and asked them if my
replacement is ready. They said no.
Its been NINETEEN days. And his reply was that it could take up to
THREE WEEKS. Thats twenty one days for you. To pay $200+ for a
player, use it for eight miserable days, have it SPOIL by itself,
and now I have to wait around THREE WEEKS!?
I might as well have not bought the player. All my friends say that
I should have bought a iPod Nano instead. I couldnt have agreed
and regretted on my foolish decision more.
So I ask the person who can I call, his reply was that he will get
the customer service to call me. I ask him for the number, and he
declined to reveal it to me.
I dont even have the RIGHT to call the customer service, and I
have to WAIT for them to call me?
I asked him to ask the customer service to call me NOW, or by
today. But his reply was that it would take one working day.
Its been one working day already, and Creatives customer service
havent called! *Grrr
I am appalled. I didnt pay my hard earned $200, to buy a mp3
player thats non-existent.
I dont understand why
1. I could not get a direct 1-for-1 exchange when there are so many
players lying around on the shelves.
2. I have to wait 2 weeks (and it is the 20th day already), when
Creative is located in Jurong East.
3. Theres no one, not a SINGLE one in the whole company for me to
call to check on my player
4. I cant change the color of my replacement player, and I doubt
that I can even pay to upgrade to a ZEN-V plus considering that
its ALREADY August, and its released.
5. A brand new mp3 player with the latest technology, and having
gone through product testing, can have its screen blacked-out by
the eight day. I seriously wasnt expecting the product quality to
be like this.
I want you to get back to me (no, not in another twenty days) ASAP.
Or I will probably post my experience with your latest mp3 players
on online forums and blogs.
I hope I can get my replacement player NOW, or be even offered the
chance to upgrade it to a Zen-V Plus. I am utterly disappointed
with the product quality, customer service, and efficiency of
Creative. This is my first mp3 player, and stupid me had to choose
Creative, and be let down entirely. I do not think I will ever get
another player from Creative should my replacement player be worn
out (it had better not like spoil in another eight days). Prove me
wrong.
Thank you.
Titus Phoon, disappointed, disgruntled and annoyed
customer.
