In time, a business may need to expand business overseas or
compete with low-cost centres.
Let's take a look at your company's internal efficiency or whatever
your resource or other advantages,your products, services or
management to offer them to other investors or host
countries?
Do you have any special management advantages in any of the ten
departments: 1.(General) 2.(Human Resource) 3.(Revenue)
4.(Accounts) 5.(Marketing) 6.(Services-all outsourced activities)
7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).
(1) Have you set up your special competitiveness in your Production
Department to oversee core activities e.g. manpower, resources,
locational advantages, labor costs or other opportunities?
(2) Have you the ability to oversee the entire Cashflow, financial
integrity, and revenue recovery?
DEPARTMENT REPORT (SERVICE - TECHNOLOGY/R&D)
(3) Have you set up your Service Department (Technology or R&D)
to oversee core activities e.g. latest technology model, hardware
and software development.
DEPARTMENT REPORT (MARKETING)
(4) Have you developed an extra edge in your Marketing Department
to oversee core activities e.g. Customer's needs/values,
price/cost, A&P - 4 P (product differentiations or technology
excellence) due to your research and development ?
(5) Have you set up work processes for each department and
communicate regionally with coordination and practical knowledge
application via the HQ Call Centre with corrective actions taken on
any quantified variances?
Before going regional, you should evaluate your strengths and
weaknesses and take actions to equip your enterprise with
above-stated management expertise or technological
excellence.
For practical solutions to problems, read the "Call-Centre
Objective-Steps Processing Management" as elaborated in the
foregoing.
Call centre process management is now computerized to facilitate
regional supervisions and coordination of entire enterprise to take
advantage of inherent regional opportunities.