It was reported in the New Paper, that a cabbie who got out of
his cab to help passenger with a baby pram board his taxi, had his
toes rolled over by a passing car, was denied insurance claim by
Comfort on a technicality - it happened outside of the taxi, and it
is his own problem. This was reportedly how they replied to
cabbie.
Now, I like to ask, is this a way to inculcate COURTESY,
GRACIOUSNESS, and RESPONSIBILITY in Singapore's service sector by
being so ultra technical and calculative when it comes to employee
welfare? Especially when it is a government organtization??
The government accused Singaporeans of being UGLY, INCONSIDERATE,
and SELF-CENTERED. But did they actually looked into what caused
the people to become like so?? How people are treated, is exactly
how people are apt to behave in daily life - CALCULATIVE,
SELF-PRESERVING, and TECHNICAL when it comes to RESPONSIBILITIES,
as a person or an organization.
I think, it's ultimately MONEY that speaks loudest in Singapore,
not ethics of humanity. I believe if this unfortunate cabbie has a
large stash of money hidden somewhere and can hire a lawyer to
fight for his cause, Comfort would likely be more CONSIDERATE
towards his injury. Afterall, the cabbie was injured in the line of
duty, by being helpful. Unless Comfort can come out and say that
they don't expect their cabbies to be helpful, or that if their
cabbies steps out of their cabs to help passengers, they will be
doing so at their own personal risks.
Comfort's attitude towards such self-initiated cabbies will
certainly see that their cabbies will be less helpful in future.
And this may set a precedence over all other sectors, private or
otherwise.
