I can vouch for that, I tried to check prices and book tickets
to some regional destinations earlier this year, and waiting for
the site to load and to get information I wanted was like watching
paint dry. The website access was slow no matter what time of the
day I accessed the site from, and this using a Cable
connection.
I had the same problem in Australia last year, same old
s-h-i-t-e
I've signed up with the Krisflyer program 2 years ago, they gave me
a crappy paper temporary membership card pending a permanent card.
2 years of waiting, numerous calls and empty promises, as well as
dog-eared "temporary" card later. I don't give a rats a** about SIA
anymore.
I'd like to support my own country's airline, but if this is the
standard of service they give, they can take their "youngest fleet
in the world" and shove it.
Oh BTW I took Finnair to BKK in the end, cheap tickets, wide and
comfortable seats, and a new and quiet MD-11. Sure, the
stewardesses were old enough to retire soon, but a lot of SIA
stewardesses today aren't supermodels today either....
World class airline indeed...