UOB & Starhub & Ex-Wife

Ice kosong SG

if u FT i fuk u. if u local i can teach u

killapple SG

cancel the card,and use the scanner to scan it over to you,so you can print and scan it back to sg.

but if the card rightfully belong to you.why cant you terminate the charges charged to your card?

secondly,your ex wive is being a bitch.

thirdly,consider all options.slowly get everything build up.im sure youd rather get charged a not so small amount instead of getting charged for things youre not using

Acx1688 SG

Fyi

No bank in the world will cancel any card if there are still outstanding yet to be settled on the card.
If the bank does cancel the card, who will pay the outstanding?! The shareholders?! employees?!
it applies to every company in the world...
Please think before you fire off your email and start cursing and swearing...
An alternate situation will be as fellow forumnites say, fire off a lawyers letters with the outstanding amounts to be settled

Secondly, the bank has already given you a solution to cancel the card

From website, you can either
1. download the form and mail or
2. call the call centre to apply, if i am not wrong, if you are exisiting a/c holder, it will solve a few problems.
3. You can request the card to be sent to your mailing address in Oz
4. Your parents can still pay your bill in SG, just call them tell them the card number and the amount, they can pay at the branch or at any machines

Instead of whining away and going on and on, focus your energy to solve the problem

The more you delay, the more miserable you are.

Face it, it's YOUR EX-WIFE, you CANNOT Cling on ANYMORE...
Look forward and not backwards...

Yours is a extremely small problem which can be solved...

Look at the Japanese facing quadruple whammy:
1. Tsunami
2. Earthquake
3. Nuclear Exposure
4. Stagnating economy

As this email is being type, there are Japanese facing hunger, shelterless and radiation overexposure[Fukushima50 and others]

So what is your problem now?!

Take action and stop procrastinating

Acx1688 SG

Add on:

If you parents do not wish to go to the branch or use AXS, SAM machines, you can ask then to fill up GIRO form for monthly deductions from their accounts...

BanguIzai SG

I really think nobody understands what the TS is trying to let you all understand.

In summary, the TS simply is asking to cancel the particular charges from UOB, so that when STARHUB does not receive payments anymore, and the internet will cut off by STARHUB. When wife ask STARHUB why no more internet, STARHUB can just tell wife, sorry no $$ no internet. Then wife kaopehkaobu is her own business, she can pay her own from then on.

As simple as that lah, I oso dun understand why it is not allowed to be done.

mancha SG

UOB receive a legitimate charge from StarHub.

They have to honour it.

At the time of application by your then wife, you allowed her to use your account to pay, and did pay happily. Why you agree is a private affair, none of UOB or StarHub business.Therefore all the transactions are legal. Your divorce is also a private affair, not for UOB or StarHum to take consideration.

Therefore for the charges to stop, StarHum must stop sending the bills to UOB. For StarHub to stop sending the bills they must receive instructions from the account holder, which is the ex-wife.

You agreed to a request by your then wife, which shows you have control over your account, now wait for your ex-wife to send in a request to stop charging, and they will notify you and ask for your consent. It is your account after all, is it not?

airgrinder SG

These two have recently got on my nerves...

I own a card at UOB.

My ex-wife Owns a plan at starhub.

She used my card for recurring charge before we divorced.

We divorced.

She refused to cancel the recurring charge.

UOB cannot cancel the charge. (unless i cancel the card)

Starhub cannot cancel the charge, it requires her signature.

effecticly.. UOB and Starhub and ex-wife has frauded me...

cos i have no control over the payment cycle without causing great trouble of cancelling my card...

the problem is elevated, as I'm currently in australia and wont be home till a year later...

BEWARE OF UOB AND STARHUB... and if anyone could advice me on how to bring this case up to a fruad officer for consumer protection?

The issue is with you and your ex-wife.

CASE will throw out your case.

GHoST_18 SG

u chose your wife

tsk tsk tsk

Impul SG

1. Call UOB tell the to issue a new card meaning new number. why the hassle to cancel and reapply? 2. you just cant anyhow cancel the giro/recurring payment. put in this way you use the card for recurring payment get a service or goods from a company. You happily used it and call UOB to cancel the payment so in return you scam the company?

3. Same goes to the Starhub issue, what is the purpose of sign, put name put ic when whoever can call in to cancel? Account user and payment tend to be different things.

so point 1 is the best solution. screw the CS if they say cant.

just tell them you dont feel comfortable as you suspected your CC info was being comprised. so many reasons for them to issue a new card with different number.

jojobeach SG

These two have recently got on my nerves...

I own a card at UOB.

My ex-wife Owns a plan at starhub.

She used my card for recurring charge before we divorced.

We divorced.

She refused to cancel the recurring charge.

UOB cannot cancel the charge. (unless i cancel the card)

Starhub cannot cancel the charge, it requires her signature.

effecticly.. UOB and Starhub and ex-wife has frauded me...

cos i have no control over the payment cycle without causing great trouble of cancelling my card...

the problem is elevated, as I'm currently in australia and wont be home till a year later...

BEWARE OF UOB AND STARHUB... and if anyone could advice me on how to bring this case up to a fruad officer for consumer protection?

Huh.. cancel your card lor... why you so dumb. A one time inconvenience is better than you dragging out this drama wat.

UOB is not the only bank can issue you credit card. Get another card lah.. wah lau. I have at least 2 cards sitting in my wallet, just in case some places don't take one of em.

UOB cannot cancel the charge if it's not a fraud charge. In your case, it is legit. Legit means an authorised charge request by your ex-wifey.

Seriously dude, stop acting like a dumb bitch, OK ? Good.

likeyou SG

I dont understand why it is so difficult to cancel everyting at one go.

Called Starhub and uob, terminate whatever account you have with them.

Going forward, do not have any account or dealing with the them.

Simple as that.

BabyOxide SG

cancel the card,and use the scanner to scan it over to you,so you can print and scan it back to sg.

but if the card rightfully belong to you.why cant you terminate the charges charged to your card?

secondly,your ex wive is being a bitch.

thirdly,consider all options.slowly get everything build up.im sure youd rather get charged a not so small amount instead of getting charged for things youre not using

this one in red is exactly WHY i'm so pissed off with uob

I called uob card centre...

i recorded the phone conversation

i own the Supp card, it has a starhub recurring charge on it

i ask the support to cancel and block the charge,

they say , they cannot do it. the only option is the cancel the entire card to block it (eg a change of card number)..

they gave another option, to call starhub, to ask them to cancel...

i called starhub, they cannot cancel it, because , i am not the owner of the mobile line that is using my card...

how stupid is this ?

BabyOxide SG

As this email is being type, there are Japanese facing hunger, shelterless and radiation overexposure[Fukushima50 and others]

So what is your problem now?!

Take action and stop procrastinating

maybe i'mn not writing it correctly

the problem is NOT my ex charging me

the problem is NOT about footing the bills

the problem is NOT whining about who gonna pay the fken bills...

I GLADLY pay whats left of it

what i am PISS OFF is, the bank gives me no right over my own card to cancel or block a single charge, but rather the option to cancel the card and go thru all the painful process of re-instating the card...

WHY DOESNT ANY ONE GET IT ???

i dun care if i have to pay the stupid bill

I AM JUST CONCERN,,, WHY DOESN:T THE FCKING BANK GIVE ME THE AUTHORFITY TO CANCEL A CHARGE...

AND WHY STARHUB.... NEEDS THE APPROVAL OF THE MOBILE SUBSCRIPTION USER TO CANCEL THE PAYMENT , AND DOES NOT ALLOW THE OWNER OF THE CARD TO CANCEL THE PAYMENT....

imagine this scenario, for some reason i used YOUR CARD, to subscribe to a phone line at starhub... YOU HAVE NO RIGHT TO CANCEL THE PAYMENT ON YOUR CARD, bcos uob doesnt let you, and starhub needs my signature, THE ONLY WAY U CAN DO IT, is to completely cancel your card, and worse of all as someone mentioned earliar in the post, YOU CANNOT CANCEL the card if you have pending debts on it... WHICH MAKES THE MATTER WORSE, (but that is not my case)

again i repeat,

MY CONCERN IS,

WHY DOES UOB NOT GIVE ME THE RIGHT TO CANCEL A SINGLE CHARGE ON A CARD THAT I OWN ???

OR STARHUB NOT LETTING THE PAYER, OWNER OF A CARD, CANCEL A PAYMENT, WHEN HE DOES NOT OWN THE SUBSCRIPTION LINE....

BabyOxide SG

3. Same goes to the Starhub issue, what is the purpose of sign, put name put ic when whoever can call in to cancel? Account user and payment tend to be different things.

so point 1 is the best solution. screw the CS if they say cant.

just tell them you dont feel comfortable as you suspected your CC info was being comprised. so many reasons for them to issue a new card with different number.

i agree, with you, but the process of getting a new card is tedious...

you make a valid point (highlighted)

but considering, you are the giro applicant, and owner of the card, why do U need the USER of your money to grant any authority to stop a payment that you are paying ? doesn;t the payer has the final legal right ?

any furthur debt should then be laid on the user of the phone line...

---------------------------------

jojobeach,

yes it is legit charge, u can make a giro payment, and u cancel it, in this case, starhub is making a giro payment request on the card...

doesn;t the owner of the card (with forms or whatever is necessariy) be able to cancel the payment? WHY must the owner of the subscrition be the one to cancel ?>

why can;t the owner of the payment order / card have the legal right ?

------------

i just realise i included the ex-wife in the topic,, which probably created the confusion

its basically a simple debate of UOB and starhub, not giving the payment giver the proper rights in handling any incidents

playmemory SG

i think nobody know anything about payment gateway. between uob and starhub is another company to do transcations. do you think they can happily do what you ask them to do without the proper processes? singapore banking industries is one with the most red tapes. wake up your idea. you want to complain try complain to MAS and see what you get.

Nelstar SG

Few things to note.

Interbank GIRO System (IBG) - Takes payment order from the originator of payment request.

In your case, Starhub is the originator. Once the GIRO application is successful, to cease the GIRO payment, Starhub has to submit a "termination". Thus, the reason why UOB is requesting you to contact Starhub.

Reference - http://www.abs.org.sg/cms/images/giro/IBGProcedures.pdf

Stopping GIRO requires the BO (Starhub) to stop sending the payment instructions, thus, Starhub's authorisation is required for UOB to stop the effective payment.

In your case, since Starhub account is your ex-wife's account.

You can:

1. Take legal advice from a solicitor to request your wife to terminate the GIRO instructions in letter, thereafter sueing her in court when your wife refuse to do so.

2. Terminate the credit card or request for a new card number.

Seriously, you can scream all you want in the forums, but this is how GIRO works. The GIRO instruction cannot come from your bank.

Sidenote: I had a similar issue before, however, Citibank does "honour" stoppages of payment for GIRO instructions. However, you cannot assume all banks will honour stoppages of payment.

mancha SG

Read the T & C again.

You agree to pay all charges to your account, whether from principle card or supplementary card.

The Giro payment is a legitimate charge.

You have to pay it. Please pay it happily.

To cancle the Giro order, kindly get your ex-wife to do it. How on Singapore (earth)can your cancel someone else Giro instructions.?

Like this your supplementary card holder buys something, take the thing, and then you call the bank says it is your card and you want them to cancle the charge. And ask them why cannot since it is your card.

Giro is the same, your ex recived the service, StarHub charge, since it is every month, the Giro application make the charge automatic, but it is still the same principle as buy an item and charge.

The matter can be solved very simply, just ask the supplementary card holder to stop using the card, for shopping or Giro payments. Or just pay happily. If all cannot, cancel the card lor.

The problem now is you.

angel7030 SG

Burnt down the house lah

FireIce SG

no no no

u all dun understand de lah

i m right

i think i am right can liao

u all say watever oso no use, cos i am right! and u all dun understand de!

angel7030 SG

Understand...i understand, you go right, i go left lor

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