I am surprised by what you have written above. Pardon me but it
seems you don't know the CCK and BPJ towns well.
You are calling people foolish who transfer at stop opp blk 183
for not taking LRT. My friend both CCK and BPJ have majority flats
that are not served by LRT. When people take 190 and transfer to
972, they are mostly coming from Teck Whye Estate going to
Senja/Segar/Jelapang not served by LRT. 972 is the best and
quickest for them.
Likewise for 176, 960, 963, 970. You may argue that they can
alight at Jelubu Road and transfer but that would increase their
time to transfer at interchange or walk to interchange/LRT.
Hence, I suggest you may want to go and observe at Opp Blk 183
that each 972 gets between 20-40 pax depending on the arrival of
other buses even if LRT + 920/922 are available from Petir/Jelubu
to the same BPJ Estate.
Anyway, there is high probability that 972 will start from BPJ
Interchange but this will definitely inconvenience many pax. My
recommendation would be to make it start from the temp terminal if
it would still exist and reduce congestion at BPJ Interchange and
in future extend to Gali Batu Terminal.
I accept your explanations; just wish to clarify that I somehow
placed undue emphasis on the possibility that most pasengers who
transferred to 972 from the three locations are actually traveling
beyond Block 270; and I am not saying that the choice of not taking
the LRT is foolish; it was used to describe the group of passengers
who travelled beyond Block 270.