letter from LTA feed back after I email them to feed back on
service 59.
Our Ref: LTA/VTL/PTR/PTQ/F20.000.000/2155
Date : 5-Nov-2012
Tel : 65535104
Fax : 65535329
Dear Mr Wee
MyTransport.SG Portal Feedback
FEEDBACK NUMBER: 20121030-0227
We refer to your email of 30 October 2012.
We would like to share that bus companies like, SBS Transit Ltd
(SBST) schedule the frequency of a service according to the demand
to ensure that resources are well-utilised. The scheduled frequency
for Service 59 from Bishan Interchange to Changi Village Terminal
during the morning peak period (i.e 6.30 am to 8.29 am) is 10
minutes. Given that the bus services are affected by factors such
as traffic conditions, passenger activities and weather conditions,
a slight deviation of plus 5 minutes of its scheduled arrivals en
route would be deemed acceptable.
We have checked the performance of Service 59
from 15 to 24 October 2012 at the bus stop outside Blk 1 along
Lorong 6 Toa Payoh during the morning peak period from 7.00 am to
9.00 am. The average bus utilisation during the heaviest 1-hour
ranged from 32% to 48% when they departed from the mentioned bus
stop. In terms of reliability, all the bus trips arrived within 15
minutes, which was close to its scheduled frequency. However,
we have noted that there were a few isolated instances of prolonged
waiting time of between 16 - 20 minutes for the bus to arrive at
the mentioned bus stop.
We will request SBST to review
the performance of Service 59 and to implement measures
to improve on the service, where necessary.
We have also copied this email to the Public
Transport Council (PTC), the licensing authority for bus services,
for its information.
Please contact me if you need any
clarifications. We thank you for your feedback.
Yours sincerely
CHUA LEE SENG
SENIOR PRINCIPAL EXECUTIVE SERVICE
OFFICER,
PUBLIC TRANSPORT MONITORING
PUBLIC TRANSPORT QUALITY DIVISION
VEHICLE & TRANSIT LICENSING GROUP
cc
The Officer-In-Charge
SBS Transit Ltd
Email: [email protected]
Please look into Mr Wee's feedback and take
remedial measures to improve on the service reliability.
Thank you.
The Officer-In-Charge
Public Transport Council
Email: [email protected]
