In my opinion, I feel that in terms of ranking, the Frontline
customer service staff should be the lowest, followed by the train
drivers, the bus drivers , and the staff in the control station
being the highest.
The control station staff, whether in bus
interchange/terminal/depot or train station/depot, have to be
equipped with the knowledge required, aside from the skills. They
are the "brain" of SBS Transit's operations. Before anything else,
they probably have to get the relevant certificates, degree,
diploma, etc. This is before they attend training sessions to equip
themselves with the skills required to be control station staff,
before they can join as control station staff. Hence, not everyone
can be control station staff. Therefore, in terms of ranking, the
control station staff is the highest, or one of the highest in
rank.
Bus drivers have to first be trained to drive bus, then go for
driving tests to get the licenses required to drive. When they join
SBS Transit, they have to learn how to drive different models of
bus and where to drive the bus to(route familiarisation), before
they can be bus drivers of SBS Transit.
Train drivers, on the other hand, do not require any license to
drive train. They, however, need to know how to manually operate
the train. Still, they do not need to familiar themselves with the
route, or learn how to drive different models, especially since
there is only one model of train in each line that SBS operates.
So, the only skills required of Train drivers is perhaps how to
manually operate the train. Hence, train drivers are less skilled.
Therefore, in terms of ranking, the Train drivers are below the Bus
drivers.
Whereas for the frontline customer service staff, they only need
to know how to talk. No pre-requisite required. Therefore, in terms
of ranking, the frontline customer service staff are the lowest in
rank.
In summary,
Highest: control station staff.
2nd Highest: bus driver.
3rd Highest: control station staff trainee.
4th Highest: bus driver trainee.
4th Lowest: Train driver.
3rd Lowest: Train driver trainee.
2nd Lowest: Frontline customer service staff.
Lowest: Frontline customer service staff trainee.
Unless you are in the evil HR department, why are you ranking
people by vocations?
Is there a need to compare between different skill sets and say:
oh, this skill needs less skill than that skill....?