Businessmen/women with the above mentality will not succeed big
time. How do they know if the browser will really not buy? Based on
their experience? Bollocks.
One of my pet peeves is being treated like I have no right to
browse if I do not intend to buy. Women do it all the time - I mean
browsing w/o buying but it doesn't mean they won't buy at all. It's
just that they have not found something that they like.
Even if they don't buy, they will remember your good service and
will recommend friends/relatives to your shop.
OK, assuming the owner is right abt the browser not buying, he
would be a big fool to chase him out of the shop. Doesn't he know
tt potential customers tend to wonder into shops that have people
browsing the goods? (Herd mentality or this-shop-must-be-good
thinking?)
A shop w/o a single shopper is a turn-off. This is especially true
for eating establishments/hawker stalls. In fact, hawkers who have
no customers for longer than normal duration sometimes prepares the
food although no one ordered anything. This is to create an
illusion that he is busy fulfilling orders, so other customers will
walk in.
Next time when you buy food from a hawker/restaurant, notice this:
before you ordered, there is always no one buying. Once you ordered
your food, many other customers will walk in.
