Unacceptable attitude---is this the way to do business

^MaRcUs^ SG

On 13th Sept, I went to this shop AFD in Sim Lim Square and bought a modem. Later, I tested and realised it is not working. Hence I sent for 1 on 1 Xchange, test again, spoilt again. Again, i went back that shop and result is they sent the modem for servicing. Days ago, I got it back happily went home to test it, Gone! Still it can't be used! So again I returned to the shop and guess what? That boss told me to leave it with them so they send for repair again, no 1 on 1 exchange or changing. I was really angry, what kinda policy is this? So I asked, what if the 1 year warrenty is up and the modem still not repaired, She said"Too Bad". And still got the guts to say "Thats the way to do business".
What kinda attitude is that? If we continue to do business this way, our economy sure jialat one! Confused

andywalker SG

[/b]Complain to the authority!!![/b]

bbyoshi SG

CASE

larrenV2.003 SG

Originally posted by andywalker:

Complain to the authority!!![/b][/b]

Twisted Evil And black list thier shop to warn the tourist abt having 2nd thoughts visiting thier shop.

Homebody SG

A few options for you.

1) Case - no use one. They won't help unless you pay membership fee $25/yr

2) Write letter to Tourism Board. But they will only blacklist if they receive more complaints about that store. Unless you can find enough people to complain with you then they blacklist.

3) Write to ST. But you will be damn lucky if they publish. Try to link it to some newsworthy article in the papers, then chances of publishing will be higher.

4) Write to local IT or any electronics mags to feedback service.

5) If got time, create a big hooha at the store to scare away other customers. Speak loudly and yell at them loh!

6) E-mail all your contacts to tell them to boycott the store and spread on the message to their contacts and their contacts. Say to 5 new persons per day/per person. impact will be very big! But must cooperate!

ntu slacker SG

eh SLS only 1 wk 1-1 xchange policy
and u ought to be happy... some shops once u exchange so many times... they sure to kao bei ley

timbernood SG

SLS recently started this "star retailer" thingy and most if not all shops are joining this.

I think if you can try to find out the one who is in charge of this "star retailer" and request to get your refund.

IMO, there is no point trying to service the modem as most of the time, it i will go break again soon. A refund will be what i will demand if a product is defective.

Lastly, although everyone goes to SLS for "cheap" prices, i have learned (the hard way) that unless you are an Hardware Geek, else, only compare prices of shops with Great Reputation.

Saving a couple of dollars and then having to do down to SLS repeatedly will wipe out any savings you save vs getting them at shops with Great Rep.

just my 2 cents worth Wink

ntu slacker SG

this i agree
the shops with better reputation can be easily found out on www.hardwarezone.com

well and furthermore, these shops are more likely to accomodate technical difficulties and less inclined geeks.

Parka SG

I think instead of shaming them, more reporting should be done on good shops with good service.

applegreen2003 SG

Is that the one with red color signboard, I have terrible experience with them. I will not patronise that shop and warn all my friends going there. They should be blacklisted

BoYisHbOy SG

complain to MoM!

Devil1976 SG

I've realised that quite alot of shops (especially those smaller stalls) are doing business this way lately... They usually sell you things which you'll need to bring home to test out... And they'll guarantee that if the thing's spoilt, they'll CHANGE it for you... No refund though... Then you'll slowly get to realise their TRICKS... They'll make you go back to the shop and EXCHANGE everytime... When you ask, they'll say no refund... The MOST they can do is let you EXCHANGE... Evil or Very Mad In fact I SUSPECT some of the shops are just selling SPOILT stuffs... And customers are actually just exchanging spoilt stuffs with one another...

weidev SG

Shocked Shocked Shocked

F.O.S SG

Can you guys PM me the shop name?

buyfleshlight SG

Still lots of people go there despite the poor attitude. Save a few dollars only.

EkBoy SG

$way??
Think should go CASE. Consumer Association of Singapore

I_lost_my? SG

hmmm...

I think case also no use...think muz go straits time. Try to add interesting detail, like the shop owner scold u or wat....
Then, threaten u or wat....make it big dude...

pray pray they publish ya report... Wink