BreadTalk has been issued a strongly-worded warning by the
Consumers Association of Singapore (Case) on Thursday (Aug 6).
The consumer protection group issued the warning in light of
pictures which were shared online that showed a BreadTalk employee
pouring a carton of Yeo's soya bean milk into bottles that were
marked "freshly prepared".
Case warned BreadTalk that its action were against the Consumer
Protection (Fair Trading) Act (CPFTA), reported The Straits
Times.
Case stated that under this act, BreadTalk's actions constitutes
an unfair practice.
Case executive director Seah Seng Choon said in the
letter: "By indicating the words 'freshly prepared' on the bottles,
consumers may reasonably be deceived or misled to believe that the
soya bean milk was freshly brewed in-house and therefore commands a
higher value than Yeo's pre-packed soya bean milk.
"Under the CPFTA, a court may award the consumer damages in the
amount of any loss or damage suffered by the consumer as a result
of the said unfair practice."
"The questionable practice by BreadTalk is unacceptable,"
Case executive director Seah Seng Choon.
After the photo went viral, BreadTalk issued a statement on
their Facebook page on Aug 3 to confirm that the bottled soya bean
drinks were from Yeo's.
They also apologised for any "misaligned presentation or wrong
impressions created" and that their "intention was never to
mislead".
TNP