Hi all,would like to caution everyone as to ordering chilled or
frozen items from NTUC Online as I have had several bad experiences
with it. I would make my order and receive the delivery with the
products in bad condition. Common sense dictates that leaving items
like frozen meat and fresh milk out in the heat will cause
spoilage,so why is NTUC delivering these items without the usage of
chiller trucks?
My neighbour said that he saw the deliveryman from NTUC removing
my order from the back of a NON-refrigerated van and bringing it up
to my house. Imagine fresh milk and frozen meat placed in the back
of a stuffy and hot van for hours before being delivered. I believe
the item won't be in a very good state when it is finally delivered
to the customer.
I have ordered from Cold Storage as well and from what I know,
they make use of refrigerated trucks to make their deliveries.
Shouldn't NTUC do the same to maintain the freshness of their
products? Isn't this double standards? I would very much like to
know who authorized the use of these non-refrigerated trucks for
deliveries in NTUC Online. This is clearly against NEA food hygiene
standards! And they call themselves a trusted brand!