THE
SOPHISTICATED HIGH QUALITY PHILIPS DVD MICRO THEATER
RTH718
1) Philips has very poor and slow customer
service.
2) Unreliable product with no stock of part
for repair.
PHILIPS - SENSE and
SIMPLICITY
SENSE…It makes no SENSE to me that a
one-year-old product broke down just at the nick after the warranty
period and to make thing worst, it cannot be repaired as PHILIPS do
not stock the parts for repair.
SIMPLICITY…Yes, it is really simple for
them to say “NO” to a customer. This is one of the worst customer
services I have received in Singapore.
On 10th Dec 2008, I have sent my
DVD Micro Theater RTH718 for repair (Job Number: 841880). It was
just after warranty period as I bought it 1 year ago at Philips
Annual Sale (9th Sep 2007). Such a sophisticated high
quality product broke down just after 1 year, unbelievable. Since
it was not under warranty, I have to pay a sum of SG$30 service fee
for checking and quotation.
One week has passed and I received a
shocking phone call from Philips telling me that my expensive
product cannot be repaired as Philips does not have the
part/component anymore for the repair for this model.
First, getting back to customer took 1
whole week is really unacceptable. Most IT or Electronics Company
will only take 3 days to get back to customer. Secondly, Philips
does not stock part/component for model that was bought just one
year ago, this is really ridiculous.
I have requested a solution from Philips
and was told that they will get back to me. Another week passed but no reply from Philips. I
have to call up Philips CUSTOMER CARE hotline on 23rd
Dec 2008 which again telling me that they will reply to me. Not a
single telephone ring from Philips till 26th Dec 2008
which I have to make a personal trip to the service center.
Wondering what type of “CARE” Philips is claiming.
The only way of compensation that Philips
can offer is asking me to buy another set of sound system at staff
price. Would I dare to buy another
Philips product again when Philips do not even stock up their
parts? This product that I bought is not a cheap set like those
“Made in China” which I only get to enjoy it for only 1 short
year.
I was so disappointed with Philips dealing
that I took my unrepairable Philips product without considering
buying another unreliable Philips product.
Thank you for your time in reading my mail
and you can be sure that I will do my utmost best to tell my
friends, public and even media about the wonderful features of my
Philips product.
My dealing with Philips has been one of
nothing but pure frustration. I will no longer look at Philips for
any future purchase and I will not recommend my friends or any of
my relative to buy this brand.
In conclusion, Poor Customer Service and
Unreliable Product
Yours sincerely
Lim