Channel NewsAsia - Friday, May
23
SINGAPORE: From 28 May, the Land Transport Authority (LTA) and
NETS will introduce integrated testing of NETS CashCards and
In—Vehicle Units (IU) at LTA—authorised inspection centres.
With the new service, motorists who encounter any problem with
their ERP transactions can visit any authorised centre to test both
their NETS CashCard and IU.
LTA said this will serve to provide motorists with a convenient
one—stop solution.
For motorists whose NETS CashCard or IU is found to be faulty,
they will get a one—for—one NETS CashCard or IU replacement, and
the administrative fee waived.
LTA and NETS also said they are jointly investigating the cause
of reported incompatibility between their CashCards and the
In—Vehicle Units.
Recently, many motorists have complained that they encountered
problems in ERP payments with their CashCards.
So far, findings point to about 250—300 cases a month of ERP
transactions experiencing problems of compatibility between the IU
and CashCards.
To make it more convenient for motorists encountering such
problems, LTA and NETS said they will work together to resolve them
expeditiously.
LTA and NETS said they are committed to make ERP transactions as
efficient as possible and are working to minimise ERP transaction
error rates. — CNA/ir