I was there last night with my hubby and 2 and a half year old
son for dinner around 7ish...we ordered abt $48 worth of food n
drinks. The seats inside were full so we had to sit at a tiny table
outside... there were maybe about 6 tables outside, only 1 other
table was occupied by a group of 3 ppl.
I pulled another chair from an empty table to place my bag... coz
their chairs are erm... not exactly the most comfortable or roomy
in the world... it is hard as it is managing my young son who was
throwing a tantrum and grappling with such a tiny table full of
food (their sauce bottles take up half the table)...
The other table with the 2 girls and 1 guy did the same - pulled an
extra chair from another table to place their bags.... imagine my
irritation when presumably the lady boss, a black-faced ang moh
woman came to me and asked "how many ppl?" I told her there is 3 of
us... and she said to me "oh then i would have to take that chair"
pointing to the chair holding my bag... when the rest of the tables
outside were EMPTY except for the other one with the party of 3. So
i told her that it is hard for me to cope holding my bag on my lap
and managing my young son and she said in an irritated voice "but i
have my customers too" - yeah, where are your customers when the
tables outside are EMPTY and there is no queue??? so she gave me an
evil look and said "i will have to take it later when there are
customers"....
She didn't take the chair used to place bags from the party of 3 -
didn't even go and confront them, only confronted me... maybe i
have a "can-bully" face... after saying that to me, she promptly
went to the back to bring another chair out to replace the one i
took to put my bag... so if she has extra chairs in the back, why
is she LIMITING me to only 3 chairs for the 3 of us when her tables
are so small, the chairs are so uncomfortable and there are no
customers using the other tables and chairs???
Only 1 reason - BAD customer service, arrogant and thinks her
restaurant is so great that she doesn't need good customers like us
or believes that her "good" food can overcome the bad word of mouth
that will result from this incident... well.... does she know that
top-notch hotels like Goodwood Park provide baby chairs for folks
to place their bags???
After that incident with her, I SWEAR i will never ever patronise
her restaurant again... if you ask me abt the fish.... objectively?
The portion is small - expensive $15-17 for 2 tiny pieces of cod
and SOGGY chips.... my hubby's halibut was MISHY.... and our oyster
poppers? Not exactly the freshest.... so there, one customer and
her friends and relatives lost FOREVER... these ppl should do
self-reflection and take a course in CUSTOMER SERVICE!
I can only imagine that 1) she doesn't have any children 2) only
cares abt profit and how many customers she can seat on a friday
nite... should we patronise shops like this??
