Should've shot a complaint letter right away to @ www.mcd.com.sg.
Professional tone with a slight touch of aggression (no
nonsense).
I wrote in a long love letter after they screwed up a big order for
colleagues & me.. 1stly, delivery driver went to 2 wrong
buildings, kept bugging other company front desk ppl to call me..
2ndly, he later refused to send it up, ask me come down collect
(!!!)... in the end I came down, but he still gotta come up coz too
much stuff to carry.. made some lame excuse for being late -
something along the lines of "sorry today i no staff to deliver.
I'm not a delivery driver"! 3rdly, food arrived cold, ice-cream
& ice in drinks all completely melted, fries and burger no need
to say
I got a call from Bedok branch manager within 10 mins of sending
out the complaint. She offered to have the order re-done, and
agreed to have it delivered on another day since we already ordered
pizza. On the re-delivery day, order came in perfect, on time,
pipin hot. 