I would like to tell you the full story of my facial being done
at Modern Beauty Salon at OUB Centre, level 4 on 4th November
2005
Day1(4th november 2005):
Geok, the beautician used DNA Remover Machine to remove the dirts
on my face. The machine requires a stick with electricity to put it
under my shoulder, then she used a piece of metal-like material to
scrub the so called dead cell from my skin. The feeling is a bit
uneasy.
When it comes to squeeze and press all the black and white heads
out. It is really hurtful because my tears keeps coming out. And it
is really painful, but I never ask her to stop because I think she
wants to help me fully clean the dirt. She is an expert I thought,
so I should trust her. And she helped me to trim my eyebrows by
cutting and plugging.
When it was done, 3 persons including Geok used hard sell technique
and kept persuading me to buy the package. It took me an hour and I
am frustrated by it since it took so long and it delayed my plan to
go to airport.
By looking at their friendliness, so I took up a package in order
to get rid of their continuance persuasion.
Day 2:
I felt a bit tight on my face where I only used my normal daily
skin care products which has never cause me any problem before. But
the only thing I add on is the impoulses that was given by modern
beauty.
Day 3:
I felt itchiness on my right face especially from the cheeks
towards my jaw.
Day 4-6 (7th november to 9th november):
My face became worse with lots of redshalls especially around my
cheekbone and also on my forehead. And the itchiness on my face
became worse. On top of that, there was lots of white head pop out
on my whole face especially on my cheek. My colleagues noticed my
face became very sensitive and my eyebrow was badly shaped.
I went to Modern Beauty and talked to Yen, the one kept persuading
me to sign. When she first saw me, her comment was "Oh, Your face
is just like that?" (Sounded not serious enough for her) I found
that they were so irresponsible of what they had done to my
face.
I got angry and I request for refund of my money. She kept saying
cannot but I insisted. She has no choice but to call her shop
manager, Angie. She tried to explain what has happened to my face
and asked me to do another treatment to kill all the so called
bacteria and germs on my face and luckily I refused to do so (later
on I seek for doctor advice and doctor stops me from going to any
further treatment). Since she can't do anything and she called
Fennie out (In charge for Modern Beauty in Singapore).
They wanted me to change my course to other type treatment. But I
insisted I want my money back and I emphasized to them that I have
totally lost trust in their company.
Day 7(10th November 2005):
I called Fennie and asked her about the status of my case. She told
me according to their company policy, they needed doctor's prove
and will compensate for the medical fee if it is proven.
For my own good, I went to see doctor and was told that I got
allergic and sensitive skin and was at the initial stage of acne.
Doctor wrote me a letter to stop me from going any further facial
treatment. Thus I went down again to Modern Beauty and told them
about the doctor's advice. Their attitude towards me were not good
and I felt that I was an unwelcomed person.
Angie asked me to write a letter for requesting full refund. I did
as per her request. I asked her how long needed for this whole
procedure and the answer I got was " Unsure"!
Day 8 (11th November 2005):
I called Fennie at about 2pm but her colleague said she was busy
and I left a message and asked her to call me back. But I waited
till about 8pm and she had not get back to me. I called her again
and the answer she got me was “Sorry, I was so busy today"!
Day 11 (14th November 2005):
William Tan, Hong Kong customer service officer called me and said
that my request was being turned down and asked me if I can
compromise to either bring a friend and do a membership change or
change the course to other type of course. I told him I still want
my money back. He said he will try to talk to the decision maker
again.
Day 13 (16th November 2005) :
After 2 calls to Fennie in Singapore, I finally get a call from
William Tan again and what he told me was" Sorry, your case has
been rejected again."
Please visit this link for lots of other bad comments about Modern
Beauty.
http://www.singaporebrides.com/forumboard/messages/1151/989.html?1132204791