I went to Sumo House at Clementi Central (Beside NTUC). The
service there sucks man.
The tables and chars there are so closed together, you can't move
around easily. The waitress there throws the food onto the table
too with a frown, like not happy to serve like that, face black
black one.
I asked for sauce, she point me at the counter there, ask me go
take myself. I gotta squeeze between the tables to get there. Then
I reached for the saucer, and the waitress there smacked my hand
away roughly, saying that the saucers for us are on the table
beside... (Wah lao, can just tell me mah, no need to smack/shove my
hand away right?)
Then I go to the counter look for manager. The person at the casher
there ignore me. I ask again, he again ignore me. I go ask the
waitress wheres the manager, she gimme that kinda blur look, and
direct me to the cashier. Apparently the cashier is 2nd in-charge
or something. I ask him who's the manager and where he is. He
questioned me "Why am I looking for the manager". I replied that I
wanted to give feedback. Then he ignored me again.
In the end, I found the manager myself, and told him about the
incident. He asked me who's the waitress, and I said that everyone
here had an attitude problem. I told him the service was horrendous
and you know what he said?
"We don't provide customer service because we don't have service
charge"
I told him that Macdonalds, KFC, Pizza Hut, Burger King etc etc all
don't charge service charges yet their customer service is 100000X
better than them.
No wonder the staff there damn lousy. The management is even worse.
Like they say "Once rotten in the core, the whole thing is
spoilt"
