Originally posted by delonchew:
Quoted from: http://www.skylet.com/content/singapore/pressrelease.asp
[b]Press Release
In response to our customers' enquiry into the matter, we wish to
issue the following press release.
As our company had just launched our e-commerce website, we are
still undergoing several technical and human factor glitches. We
also noted with regret that several of our products have been
mistakenly priced.
Customers who have placed sales orders wishing to purchase the
products have been notified individually to clarify this matter. We
have informed them of the unfortunate human error that took place
and that we will be unable to proceed with their orders. We have
also attempted to email all affected customers to seek their
understanding and also to offer our sincere apologies.
Due to the nature of e-commerce and the IT industry, we foresaw
that such incidents of typographical errors, fluctuations in price
and stock availability would be possible hiccups. And we have also
indicated to our customers that we will need to contact them after
we received their confirmation orders, indicating their intention
to purchase products from us, to confirm their purchases, subject
to stock availability and price accuracy, and to arrange the
delivery time and date. At no point of time during the entire
process of making an order, was any form of monetary payments in
the form of deposits or full payments being made to us either
through cash or electronic means, eg. NETS, Credit Card. We have
also indicated to our customers that only upon confirmation of the
orders and actual deliveries of the products they ordered will any
form of payment be expected.
As our retail stores have limited opening hours, we may not be able
to react quickly to customers who need information quickly and
accurately. Therefore, this e-quotation facility was implemented to
offer an alternative and more intimate channel of providing more
information such as product details and relevant pricing to our
customers at their convenience. This is also a reason why we have
not implemented a payment gateway to our website.
At the same time, we would like to seek our customers'
understanding in the need to enforce the following TERMS AND
CONDITIONS which are reflected on the e-commerce website.
Prices, specifications and availability are subject to change
without notice. Changes may occur up to the time of confirmation of
order acceptance by Skylet. Unless otherwise stated, prices shown
are inclusive of GST. All efforts will be made to check for errors
in typography and photography; however inadvertent errors may occur
for which Skylet may not be responsible. Other trademarks and
tradenames used in this document refer to either the entities
claiming the marks and names or their products. Skylet disclaims
proprietary interest in the marks and names of others.
We would once again like to say a big sorry for the inconveniences
caused.
We hope to clarify the doubts of this matter.
For further clarification regarding this matter, please call the
E-Commerce Division at 6334 0709
Nicholas Ong
Divisional Manager
E-Commerce Division
Skylet Computer Corporation Pte Ltd[/b]
This is as good as telling us that there is no firm pirce to be
considered for our intended purchase at this company. Every order
is subjected to negotiation. Good luck to us if we still want to
proceed. 
