I hope to share with all a simple hands-on method of governance
for upgrading efficiency and productivity in works or business as
follows:-
INTUITIVE AND AD HOC APPROACH
According to Mark Twain, The secret of getting ahead is to get
started. The secret of getting started is breaking your complex and
overwhelming tasks into small manageable tasks and then starting on
the first one.
Today, most business activities however, are still managed
intuitively or in an ad hoc manner as witnessed by commonly held
secrets of success, viz:-
1. Focus and Consistency.
2. Positive Work Attitude.
3. Foresight & Insight
4. Supportive Environment.
5. Passion & Determination.
6. Coordination, Teamwork and Bottom-up Approach.
7. Adaptation to Changing Environments.
8. Creativity and Entrepreneurship
9. Leverage on Strengths and avoidance of Weakness. (Sun Sze Art of
War)
Clearly such secrets of success are intuitive, abstract and not
doable. Instead they will cause inefficiencies and problems due to
pre-dominance of concepts, policies, leadership or talents at the
expense of hands-on excellence, efficiency and productivity.
Many traditional tasks on the other hand are already efficiently
performed in divisible doable component tasks governed by
quality-time-cost parameters as in on-line banking, e-trading,
travel-ticketing, CAD-CAM designing, transportation, logistics,
stock-trading, accounting, telecommunications etc.
DOABLE WORK PROCESSES
Hence, instead of managing in an ad hoc or intuitive manner,
translate tasks into doable components: (1) Study of Ideas, (2)
Enquiry, (3) Securing Contracts and (4) Contract Administration
(Operations).
Business activities are actually contracts divisible in ten
departments, namely: 1.(General) 2.(Human Resource) 3.(Revenue)
4.(Accounts) 5.(Marketing) 6.(Services-all outsourced activities)
7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).
DEPARTMENT REPORT OPERATIONAL/PROJECT MANAGEMENT
Pre-plan operations or contracts for systematic project or contract
management in 3-4 CORE ACTIVITIES controlled or monitored from
one-page department report as follows:-
1. Set up 3-4 Core Activities.
2. Define each core activity in 2-3 quality-time-cost
parameters.
3. Perform Core Activities as planned in DR to attain
parameters.
4. Inspect and report variances in 1, 2 or 3 for
non-attainment, attainment and excellent attainment of
parameters respectively.
5. Feedback variances (1s) through Department Reports every
Friday by 1630 hour elaborated by a two-way communication
task-line.
SEQUENTIAL WORK FORMS
Next, ensure quality-time-cost performance by laying down detailed
works and services in sequential in-out processes in Work Forms for
mass participation and knowledge application by all.
TOTAL MANAGEMENT COORDINATION AND KNOWLEDGE-BASED
MANAGEMENT
In summary, all tasks can be performed in result-oriented hands-on
processes: (1) administrative form, (2) department report and (3)
work form to attain results.
The enterprise will carry all tasks as a team automatically to
achieve results without complex concepts or policies.
Note: The above-mentioned guide is extracted from book
Objective-Steps Processing Management System" of Robert Teh Kok
Hua 