Well, the feedback on the ground is the most reliable. If you
went 3 times and did not have a good experience then that's it! I
did get some feedback from other people who found it good. I think
it is good that you even went 3 times, other people only give one
chance.
The other problem is expectations. Maybe my expectation of a $12.90
steak is not as high as yours. Compared to a $40 steak from a steak
house, of course cannot fight, but considering the price of $12.90,
I compare with Jacks Place and still prefer them to Jack's.