He is correct.
72's big problem is that its evening peak from Tampines is
actually below 5 min frequency.
But evening off-peak after 7pm is atrocious when the crowds are
actually still streaming in.
And the most infuriating part is when SD comes after waiting for
20 min.
And worse when the bus actually CRAWLS.
I still vote 72 as one of the worst examples of inefficiencies.
As has been the case for many years already.
It takes 45 minutes from Tamp Int to HG Swimming Complex.
By contrast, taking MRT to Pasir Ris and then switching to 88
actually takes only 35 minutes.
Food for thought.
To add to your point, the BC did tell me that earlier they had
to drive very slowly on Tampines Road to match the timing, but now
he said the run time has been adjusted. Also, earlier there would
be a lot of loading issue on Tampines Ave 6 and BC had to ask
people to move in to get people in, causing delays. With improved
frequency, not an issue anymore.
Is the travel time still 45 mins or is this from your
past year's experience?