SINGAPORE: Bus operators SMRT and SBS Transit have
been fined by the Public Transport Council (PTC) for service
quality breaches.
For the six-month period from 1 December 2010 to 31
May 2011, both operators had instances of failing to depart from
bus interchanges on time, and also exceeding the maximum passenger
load.
SBS Transit was fined S$700, and SMRT S$300.
Chairman of the Public Transport Council, Gerard Ee, said:
"Although the operators have generally been able to meet the
Quality of Service standards set for basic bus services, the latest
performance results indicate that they face some challenges in
continuing to deliver service quality as public transport ridership
increases."
To address this problem, Mr Ee noted that the operators are
investing in more new buses and recruiting more drivers.
The Land Transport Authority is also currently reviewing the bus
service levels to address issues of crowdedness, frequency and
reliability.
-CNA/ac
