I'm pissed off with people complaining to the press on the
slightest thing about our public bus captains. I believe these
people do not work in the frontline of the service industry before.
If these people were working and someone complains to their boss
for a small mistake, and also spread the news to everyone around
him/her; let alone complain all the way to the press, how would
they feel?
Why cant these people just feedback to the relevant public bus
operators through website/ email instead of complaining at the
slightest thing to the press? And the press also another kind; I
have seen lots of stupid complaints and feedbacks being published.
Even so, I wonder how come no reader shoot back at them and the
press then publish their replies? 
If what you see that made it through the press already makes
your blood boil, you will get heart attack when you see what PTOs
actually receive directly from the public... 
