Targeting the bad BCs will not solve the problem.
This problem exist in all sectors of the economy i.e.
all categories of workers in Singapore. This is due
primarily to the education level of the workers. By education I
mean academic and life sciences.
A better educated workforce will generally mean
a more professional worker.
Why do you think the the BC drives with an earpiece? He is not
aware of the implications. He would certainly have been told
to be mindful of safety and to be alert. But it just do not
register.
The subjects of our education syllabus do not make a better
person. That where all the problems regarding service
standards originates.
I feel when it comes to social responsibility and behaviour,
everyone plays an important role. As much as the education syllabus
itself do not make a better person, having some education in
school helps because teachers of today dun just pass on hardcore
knowledge to the students, but also focus a lot on the character
development of the students. This will go a long way when the
student leaves school for work next time.
Perhaps, in the context of BCs, the current batch feature lots
of foreigners from China and M'sia. Most of them are into their
primes as well. As for how well they are educated, that's
not of utmost concern but perhaps they should be
taught about the dos and don'ts in their job. Make it simple for
them to understand so that they learn faster and adopt the good
practices on the roads.
As for the future local BCs, we know they are the products
of a more streamlined education system laid up during their younger
days and a better standard of living; hence we should be able
to expect their level of proficiency, in areas of ethics and
technical knowledge, to move a notch upwards.