Hi SMRT,
The frequency for Service 966 is poor. With frequencies averaging
13 - 16 minutes during the AM Peak and up to 20 minutes during off
peak hours, it is very frustrating for a lot of commuters,
especially during the AM peak hour where a lot of commuters need to
wait so long to take this bus to work / to school.
Many a time, I have seen commuters not able to board this
service along Pending Road and Petir Road.
This is in particular 630am to 700am (in Bukit
Panjang Area) where a lot of CJC students need to
get to school and working adults travelling towards the North East
/ East side of Singapore to work. The bus is cramped to the doors
and often bus driver skips these 3 bus stops.
Another time was 800am to 900am (in Bukit
Panjang Area) where the bus is cramped to the doors
and commuters have to wait up to 45 minutes to board the bus
(Because the bus skips their stop) and they end up making backup
plans, such as taking 700 to cross over the bridge at Whitley Road
and transfer to other SBST services to make their way to Jalan Toa
Payoh and the East / North East.
I personally have experienced it on 3 occassions while travelling
to Toa Payoh on 966.
I was waiting for 966 at the last stop (Blk 202) along Petir
Road.
18/11/08
Missed the 815am (Bus was full and skipped my stop)
Missed the 830am (Bus was full and skipped my stop once
again)
At 840am, I decided to board 700 instead, and transfer to 105 to
get to Jalan Toa Payoh.
25/11/08
This time round, I became smarter and walked further to Blk 223 Bus
Stop along Bukit Panjang Road
Took the bus at 825am. Had to stand but I managed to board the
bus.
The bus skipped the Pending Road, Petir Road Bus Stops all the way
to Jalan Toa Payoh.
01/12/08
My last bad experience was today. Wanted to travel to Jalan Kolam
Ayer. Boarded at Blk 202 Bus Stop. Reached bus stop at 1241pm. Bus
came at 109pm. I waited a total of 28 minutes for the bus. Isnt the
frequency supposed to be at most 20 minutes during off peak
hours?
I hope SMRT can look into this matter. Perhaps by deploying 2 more
buses during the peak hour to smoothen the load and also improve
overall frequency for Service 966. Bus is usually quite packed with
commuters during peak hours, even for the Woodlands Bound 966
during PM Peak from 500pm to 1130pm.
Thanks & Regards,
Mr. Lee Jun Yang
Frustrated Commuter
----------------------------------------------------------------------------------------------------------------
surprisingly i took 966,it always come infront of my face
everytime.LOL