A question about SMRT bus

GotNoLife SG

Yo guys! Happy Holidays to everyone.

I need to ask anyone who is familiar with the procedures at SMRT buses. I lost something which costs $800 on the way to work and I report to them liao. Apparently they say they cant do anything because the CCTV recordings only last for 7 days before they delete it. Is it true? Cos I suspect they cannot let public see the recordings and only police can see it. So if I report police they should be able to dig up history? Wonder why they never keep archives for it.

Thanks in advance!

FireIce SG

can u elaborate on the process of how u lose it?

tts the 重点 rite?

why straight away blame the bus no keep archives?

SBS9888Y SG

Yo guys! Happy Holidays to everyone.

Thanks in advance!

you lose you pay. period

JaSoNhSu92 SG

the previous topic about CCTVs u posted here is same as this topic?

GotNoLife SG

Eh? I got post this before liao. Anyways, long story short I was sitting at the back then I fell asleep. I was carrying a camera cos my job is a photographer. I was sitting at the end at the right hand side. I left the camera on top of my bag on my lap. When I woke up it was gone liao. So I called up the bus company and they said they only kept recordings up to 7 days and also said that police have the right to view CCTV. So I was wondering why they never keep archives for it. Thats about it.

PS: Mod.. Paiseh didnt know I post this liao.

bluesky03 SG

Yar, maybe you can report to police and see how it goes. Not all buses have CCTV recording, right? When did you lose it?

GotNoLife SG

Apparently I remembered asking the uncle he said call customer service.Hmm nvm ba, just my luck. Maybe they really 7 days delete recording liao.

16/f/lonely SG

you lose you pay. period

That's not helping either...

SBS n SMRT SG

bad luck lo.....

105090 SG

you keep kpkb the 7 days thing...
so did u report the loss within 7 days or aft 7 days?
and already how many days since u lost?

sinicker SG

next time must hug valuables! cable tie to wrist!

GotNoLife SG

Mod can lock liao. I settled already. Thanks everyone.

sinicker SG

wah how you settle.

GotNoLife SG

I searched from the internet for some stuff according to the situation. I realised a lot of people also have the same situation as me. Most of them got their items back from police reports rather than lost and found reports at SMRT. Some of them claimed that the lost and found department could not help them if the incident had not been reported inmmediately to them because if they dont have the item in their storage by lets say 1 month or so after the incident, they also cannot track the robber/thief as the CCTV recordings will be overwritten to make space for new recordings.