FYI, LTA sub these survey to other company and these company
sometimes employ temp staff to do these survey.
Wow... that has just raised a big red flag over this entire
facre.
Survey companies that uses temporary or part-time staff (whom I
assume are usually students looking for extra money) are not very
reliable, as those people usually don't take their job very
seriously, and the data they submit could be inaccurate or even
outright lies.
How do I know? My own sister worked for such a company, and...
well, I will just let you think about it.
If a large number of the staff have some sort of weird bias
against SBS Transit (very highly likely, since, as I
mentioned, these people are mostly students, and I often hear
students getting pushed around by SBS Transit bus captains in
regards to fare payment and such), then they
might have tried to sabotage the survey against SBS
Transit as revenge, if they know what the data they are collecting
are going into (and I'm sure they know what they are doing).
I'm not jumping to conclusions, but with what chickenlittle2
said, this can be very likely. And no, this is not my bias against
SMRT working up again, but I do feel that what SBS Transit got is
far disproportionate compared with SMRT, even after factoring in
fleet size and number of routes run, and assuming that they are
just about as bad as each other - public opinion I have heard
though is rather otherwise except in the area about fare
collecting.
If LTA wants to be more serious about improving the quality of
public transit in Singapore, they should do the survey work
themselves and listen to public opinion more closely instead,
rather than allowing such unprofessionalism to leech into the
system.