Originally posted by TWS4793:
[b]SBS Transit:
SBS Transit Wins Service Superstar Award For The
Third Year Running
SBS Transit's Senior Bus Captain Hoy Man Lin has made history by
becoming the third SBS Transit Bus Captain to win the EXSA
SuperStar Award in so many years.
The hat trick means that SBS Transit is the only land transport
company to have won the prestigious award in three consecutive
years.
Senior BC Hoy, who has been with the company for 14 years, was
honoured by SPRING Singapore and 10 leading industry bodies -
Association of Banks in Singapore, Association of Singapore
Attractions, Civil Aviation Authority of Singapore, Land Transport
Authority, National Association of Travel Agents Singapore,
Singapore Health Services, Singapore Hotel Association, Singapore
Public Services, Singapore Retailers Association and The Restaurant
Association of Singapore for service excellence. He outclassed the
competition to win the SuperStar award for the transport
sector.
He joins SBS Transit Senior Bus Captain Ong Sze Err and Route
Master Chua Aik Ngwen in the Hall of Fame.
Senior BC Hoy, who operates Service 17, was surprised to find out
that he had won the award. He said: "I never expected to win the
SuperStar award. Everything I do, I do for my customers. I do not
go looking to get rewarded. It is certainly a very pleasant
surprise."
The 54-year-old, who has received over 129 commendations from happy
customers, lives by the motto that no gesture is too small.
Once, a female tourist flagged down his bus along Bras Basah Road.
Senior BC Hoy noticed that her left leg was in a cast. Knowing how
difficult it would be for her to manoevuer herself onto the bus, he
decided to get down and help her himself. He took her backpack and
made sure she was seated before moving off - all the while
apologising to the other passengers on board. When she reached her
destination - the airport - he helped her down and even went to get
a trolley for her.
Then there was the time that Senior BC Hoy realised that an elderly
couple had overpaid by 40 cents. He remembered their faces and when
they boarded his bus the next day, made sure that they paid 40
cents less as compensation for overpaying the day before.
SBS Transit Chief Operating Officer, Mr Gan Juay Kiat, said:
"Senior BC Hoy is a shining example of what it takes to be an
exemplary service provider. We are very proud of him and we are
delighted to have been awarded this prestigious award not once, but
three times in a row.
"It is an affirmation of the hard work and the dedication of our
people. I have no doubt that they will continue to strive towards
even greater service excellence."[/b]
My ex-SBST friend from Pasir Ris Route Group.He always drive
other services like 2,6,12,15,21,36,58.
