Well, many of us have called up the office to file our
complaints. The reply from the hotline operator was that he'll
discuss with his "boss". But the thing is we don't know exactly WHO
is the "boss" or who's the man running this whole show? To WHOM
should we speak to???
When we complain to the bus drivers, they said it's not their
fault, they don't know anything, they're just following
orders.
Yesterday I spoke to CW3's "promoter" at the Causeway Link's booth
at Jurong East, he just dialed the office no. in JB and pass his
handphone to me. The reply I got was "Ok, tomorrow we'll make sure
got bus..." This morning my bus from Bukit Indah reached GP
interchange at 6.50am but just at the point when we're reaching,
the bus to S'pore whizzed pass us. So we had to wait for the next
bus which came at 7.10am. But it only move out after 10mins of
meaningless wait. So 30mins were gone just like that!
We also let out our grievances to the uniformed Supervisory Staff
of Handal Indah at CIQ & GP, but they seem so powerless to do
anything. Instead, they have this look on their face that seem to
be saying:
"I don't know. This is not my problem."
"We're doing our best...why complain so much?"
"I told my superiors oredi, they dun listen, what can I do..? I'm
only a small fry..."
So the question is to whom should we complain to? Many of us have
called up office until they so scared to pick up the phone. Or they
only give us empty promises to improve but actually have a "tidak
apa" attitude.
