LAST SATURDAY, my elderly mother and aunt boarded SBS service
133 (vehicle No. SBS 312B) in Rochor Road. Both took a seat in the
second row behind the driver. During the journey, the bus was
travelling at a high speed.
At about 4.25pm, the driver made a fast and sharp turn at the
junction of Lavender Street and Serangoon Road, flinging my mother
from her seat. She landed flat on her back and couldn't get
up.
A short distance away, the driver halted the bus - only to glance
in the rear-view mirror. Two kind passengers, however, helped my
dazed mother to her seat. The driver did not inquire or give
assistance to my mother, and continued to speed off on his
journey.
On reaching Ang Mo Kio Bus Interchange at about 4.45pm, my mother
and aunt approached SBS Transit Passenger Office and reported the
incident to two officers at the service counter.
The male officer took down my mother's feedback and particulars. My
mother and aunt then identified the driver at the office. The
driver denied any incident had occurred during his journey. The
female officer even warned my mother of false allegations and
demanded that she bring in other witnesses - apart from my aunt.
She even claimed my aunt was not a 'reliable' witness.
My mother later complained of back ache and I took her to a GP, who
referred her to Changi General Hospital. There she was diagnosed
with a fractured lower back and tenderness over her left shoulder
and upper limb.
I am aghast at the actions of the bus driver. Nor do I condone the
behaviour of the SBS counter staff. Till now, no one from SBS has
called to inquire or follow up on my mother's feedback.
Stanley Lim Chee Hoe
http://www.straitstimes.com/ST%2BForum/Story/STIStory_157445.html
still dare to increase bus
fare... 
