Lolx.. As long you don't snap in bus interchanges/terminals,
it's okay de.. A lot of times, driver 'diao' me when i snap photos
outside interchange and I diao back at him.. Should the driver
really approached you and scold you like hell, talk back to him say
that "this is NOT interchange/terminal and you do not have the
right to stop me".
Few months back, I encountered a incident outside Tampines
Interchange whereby a SMRT SL (TIB820H, Service 67) horned at me
when I snapped his photo outside Tampines Interchange, and after he
parked his bus, he approached me and scold here and there, and even
demanded/threatened me to delete away the photos of his bus. He
even took out his HP camera and snapped my face!!
On the day after this incident, I wrote a complaint e-mail to SMRT
about it..
What I wrote to SMRT:
Registration number : TIB820H
Service No : 67
Date : Tuesday, 30th January 2007
Time : Around 10:18am
Boarding Point :
Direction of Travel : Tampines Interchange Title : Mr Name : Lim
Wei
Liang Victor Sender : [email protected] Home Tel :
Office Tel :
Ez-Link Card No :
Address :
Message : I write in to lodge a complaint towards a Service Leader
who
take photo of me (as in myself) and even demanded me to delete off
the
photo of the bus photo he drove.
Please allow me to explain why i took photo of buses. I took photo
of
buses is just merely for the sake of my own personal interest, as
i
develop a passion of buses as 1 of my hobbies since young. I'm
aware
that i cannot take photo of buses INSIDE the bus interchange as you
guys
might claim that it's because of some security issues.
Ok, returning back to the incident i met. Let me explain the whole
story
from stretch.
I was taking photo of buses OUTSIDE Tampines Regional Interchange
(The
T-junction between Tampines Central 1 and Taempines Central 2)
before
this Service 67 driver (TIB820H) came to approach me.
He approached me when i was sitting down with 1 of my friend in
Tampines
Interchange, near the T junction along Tampines Central 1 and
Tampines
Central 2, and asking me why i take photo of him, whereby i only
merely
intended to take photo of the bus (At the T-junction). Indeed, i
tell
him the reason that i take photo of the bus (which is solely
because of
my personal interest).
He walked away after that for a moment, and he came back to look
for me
again. This time he took out his handphone camera and took photo of
me.
I did not cover his camera because knowing that i did not do
anything
wrong or committed a crime, i do not need to fear anything from
him,
hence i just let him to take photos of me for all he want. After
which
he walked away again.
After a while, he came back to look for me once again. This time
he
demanded me to take out my digital camera and deleted all the
photos
that i took at that period of time. I was very reluctant at first
and
told him why should i delete off when i did nothing wrong at all.
Then
the SL asked me in a more fiercer tone whether i still insist
on
deleting the photos.
In total, i took 2 photos of that particular bus, and after i
deleted
off both of them, he still demanded me to delete off somemore and
made
an assumption that i can take at least about 5 photos of that.
Knowing
that he still insist on asking me to delete off, i showed him my
digital
camera and scroll the photos that i took to prove him that i did
not
have anymore of the bus photo of his.
Before he walked off, he even mentioned this sentence to me, "Don't
let
me ever see you outside" and i also remembered that he
mentioned
something about "creating troubles" too.
With this, i seriously do hope that the management of SMRT Buses
will
look into this matter and deal with the SL very seriously. I do
really
appreciate if i can get a constructive reply as soon as the
investigation has completed.
Thank you.
And the reply from SMRT:
Dear Mr Lim
We refer to your feedback regarding the incident you encountered on
30 January 2007.
To share with you, SMRT do not allow members of the public to take
photographs in our interchanges and MRT stations for security
reasons. This is in line with the security precautionary measures
which we have undertaken as SMRT works closely with the security
and emergency response agencies to manage security concerns,
conduct audits, and enhance our capabilities to respond to
contingencies and threats.
We have conducted a thorough investigation into the matter. Due to
our security guidelines mentioned above, the service leader
concerned may have felt undue anxiety when he saw a member of
public taking photographs of buses outside the Interchange. His
supervisor has since advised him of the correct guidelines and
counseled him on the importance of customer service. We have also
stressed upon him to always conduct himself professionally when
communicating with members of the public. Do be assured that we
will monitor his performance closely to ensure that he meets our
service standards.
Whilst SMRT continues to do our part to ensure the safety of
commuters, we seek commutersÂ’ cooperation to be considerate, abide
by the guidelines and exercise personal responsibility to prevent
incidents from happening. For members of public who wish to take
photographs in our premises, they may write in to ask for approval
at [email protected]
We apologize for the unpleasant incident and thank you for
highlighting the incident to us.
Yours sincerely
xxxxxxxxxxxxx
Senior Officer, Customer Relations
Corporate Marketing and Communications
SMRT Corporation Ltd
From that incident onwards, any drivers who dare to be funny with
me outside interchanges/terminals, I will not show any mercy to
them..
