I feel very disgusted with the belligerent replies with this
thread, which are obviously are unbalanced, reeks of intolerance
and uninformative. So I am going to air my views.
First and foremost, to the threadstarter.
I am sorry to hear your side of the coin. It is indeed a very nasty
experience, which affected you adversely in terms of your mood,
etc. Nonetheless, I encourage you to fight for your own rights! If
you feel the need to, I would support you to complain to
authorities! However, do note that when you are complaining, please
do not be overly opinionated, emotionally-swayed. Be objective. Be
clear of what you want to say. Try to type the letter as maturely
as possible. That would help you in achieving your objective.
As for you trying to get back your money, apart from wishing you
the best of luck, i would advise you to be FIRM, explain explicitly
what happened, and why you would want a refund (based on your
reasons). If they give you some half-hearted reply, complain to
their manager. So long as your story is true, reason is on your
side. So you got to fight for such an unjustified injustice which
was done to you!
Best of luck!
Secondly, to MS.
First and foremost, I understand that you are working in SBS
Transit. Henceforth, it would be understandable that you would be
speaking for SBS Transit. And so, as a result, your views on
certain issues may be one-sided. So far, after looking through your
comments, I have to agree that even though they are not emotive,
they are unbalanced. But I do understand your position and your
limitations.
Secondly, I am quite put off by the phrase "student fare is not an
entiltlement" and "You have to acknowledge that if one day the
companies decided to withdraw this privilege & make everyone
pay adult fare you still have to pay it. " Such statements reflect
very badly on SBS Transit.
The reason why there is concession pass is to make travelling more
affordable for students, who are not financially stable. You may
like to argue that SBS Transit is a private company and so all
rights are reserved, etc etc etc. However, you fail to understand
that the primary priority of a bus company is to transport
commuters from one place to another, not to earn big bucks. Your
statements are suggestive that the bus company is king, which is
entirely not true. For your information, where does the bus company
gather its profits from? The commuters. If there are no commuters,
would you be needed? Would the buses be needed? NO. Right, so
please dont say until SBS Transit is being so benevolent by giving
concessions, etc. Try withdrawing the concession and see how the
society would react. Do not undermine society pressure.
You may also like to face the brutal truth that if the commuters
are not happy, and should they boycott public transport as a
result, your rice-bowl would be smashed. Same goes for the bus
company itself. If the bus company doesnt want to give bus
concession, they can just withdraw it, just see what the commuters
can do. Thus, I would advise to rephrase your phrases! 
Now to SBS_Boy
I think the one to be blamed here is you. It may sound uncouth, but
shame on you for lack of empathy and understanding towards others!
You commented that For your OWN infomatin if you do not know, most
cases, corrupted cards are cause by the user itself... Okay, this
is true. But please, what about the other cases which are not in
the most cases? Who is the one to be held accountable for the
corrupted cards? Commuters? Tsk. Tsk. And I would suggest that you
ought to rephrase your sentence, because you could had easily
omitted out certain words, such as For your OWN informatin* which
would made other people think that you are giving a lecture. You
just conveniently avoided the fact that the poor thread starter is
currently facing with such an unpleasant incident, and that he had
to pay adult fare, even though he was given the concession, and yet
just go on with your preaching. JEEZ. Have you ever thought of the
thread starter point of view before you start your lecture? The
anxiety of going everywhere without an ez link card, the trouble
he/she has encountered just to get back his card, the amount of
time spent in trying to get his card back, his feelings? No, you
didnt. So there.
I am sorry if I had inadvertently hurt people in the process of
commenting, but I feel that the comments which youve made would be
very hurting to the thread starter. On a side note, I feel that the
bus drivers should be more professional in handling such cases in
the future. Looking at the current situation, I am not very pleased
at how bus drivers handle such cases. The bus driver should
CONVINCE the passenger to hand over the card, and not to trick or
lure , be it directly or indirectly, the passenger to hand over the
ez link card. It is extremely infuriating and is being seen as a
barbaric act. Furthermore, it is definitely not going to a pleasant
experience for passenger, the bus driver and the bus company. So I
hope the bus company could come up with alternative methods to
eradicate (or lessen) such incidents from happening again in the
future.
Thank you for reading my point of view. =)
