COMPLAINT AGAINST CONFISCATION OF EZ LINK CARD!!!

SBS9889U SG

I wonder if it will really happen if one day a BC just whacks up a passenger for not handing over Laughing

Ok, its time to get some child ezlink card or give them normal ezlink card, tell the BC afterall they are still ezlink card so you are not flouting the rule on the sticker

MS SG

This is however unfortunately the world operates. As a private commercial company, the main priority is to increase profits. If the extra efforts do not reap in the profits then why should the company be obligated to do. They are not charitable orgainsations nor government bodies. The local public transportation industries in my view is an industry operating in perversed manners. This is because the companies are actually limited by the government to make more profits. A good illustration is like placing a ceiling over a child rendering it unable to have a healthy growth.

I am quite sure that many of you posting here do not have actual corporate experience in the management level therefore unable to see the macro view.

In response to this problem, the public also have an option, if you're unhappy with the public transport industry, you can alway opt for your own transport. A bike or a car, after a balanced comparison, you'll find that all 3 have their own pros and cons. And of course you get what you pay. If you're unable to get your own transport, then you can only blame yourself for being weak. Though harsh, this is the fact how the game is played.

Darkness_hacker99 SG

Mad Mad Mad Mad Mad Mad Mad Mad Mad

Lousy Service Sia..

Lighty SG

I was given end of 2001 when i was primary 5..Mayb i am wrong Rolling Eyes

sBs_boy SG

June 21, 2007

Despite payment by customer, ez-link cards remain property of EZ-Link company

I REFER to the letter by Mr Peter Lo, 'TransitLink and SBS have no statutory right to retain ez-link cards' (ST Online Forum, June 14).

Regarding Mr Lo's feedback on statutory right to retain ez-link cards, we would like to highlight that SBS Transit and TransitLink have never stated that the right of retention is statutory in nature.

Each bus trip is a contract of carriage between the operator of the carriage and the passenger, subject to the consideration in the form of a fare by way of cash or ez-link card.

The use of the ez-link card is governed by the published General Conditions of Issue and Use for EZ-Link Cards. According to the Conditions, despite the payment of card cost for any ez-link card purchased, all ez-link cards remain the property of EZ-Link Pte Ltd. Furthermore, the ez-link card must be produced at any time for inspection by any authorised personnel of EZ-Link Pte Ltd, the transport operators or qualified merchant. In addition, the Conditions entitle them to retain any ez-link card, which it reasonably suspects or has reason to believe to have been fraudulently issued, stolen, tampered with or misused. Hence, the bus captain has the clear contractual right to retain an ez-link card once the above circumstances are met.

We thank Mr Lo for sharing his feedback and hope we have addressed his concerns.

Kathryn Lau (Ms)

Assistant Corporate Communications Manager

TransitLink

SBS2671B SG

choww's FAVOURITE whistling BC of 143 (any guy shld noe who he is) tried to confiscate my card on SBS9819Y when SBS9806J and I boarded it. We paid cash and in a bad attitude saying i was ADULT when i obviously had my new sec skool card re made in november 06, when i dumped $1.20, no $1.10. den he force me to pay cash and ez link. he refused to issue tix and only gave tix to SBS9806J. He den deducted off $0.63 my ezlink card and tried to confiscate it. He then force me to pay 90cent in order to get tix. I refused. I complained to SBST and tried to kick a fuss in the bus. Commuters were shocked. SBS9806J and I tried to get card back and yes we did in the end. Stupid responses after 2weeks of pestering them for a response, they finally gave us TWO complimentary tix. (Whats the use?, they indirectly robbed me of 6ocents) DAMMMMMMMMMMMMM that BC

THAT WAS THE WORST WORST WORST WORST WORST WORST BC i evr seen. Thus, that how i dun like brbp 143 and brbp/amdep depot (only EUN svcs i like) and impression of it worsened tremendously. From then on i only like slbp 143 after that. AND THANK GOODNESS, SBS9819Y is no longer a Sv 143 perm. Thank God this bloody VSO is out. But sad to say he drive SBS9810X and B9TL too Crying or Very sad I wish he got sent to brbp 8 or one of the NAC brbp/amdep services/ Ship him off!!! But

BUT some BC from brbp are ok (dunno why svcs like 63,60, NOT 154 though) those formerly under hgdep (eg Eunos) have BC have better work ethic!!!

I rarely take brbp 143 side cos i prefer the slbp 143 side. (better, but not fantastic service. it still isnt the best service) steal all the LO3x and in the end, turn SP (Sigh)

AND if u notice from the SBST website, the complains are mostly from buses controlled by brbp/amdep buses.

However, i am shocked a Sv 65 BC did this too this guy who started this thread. i am a regular 65 commuter and pay cash on off. one BC from arbp (the rotten egg of the AR side) and one BC from the bndep side (the rotten egg of the BN side) checked my pass.
On the whole Sv 65 BC's are quite good, esp the arbp ones. More friendly, except the SBS9441C guy who got rather bad attitude. Thus, if he is the one who confiscate the pass, i aint surprised. he likes to pick on sec/jc students.

Scania SG

Originally posted by SBS2671B:
Note: For all the crap, please see the original post

Dotz, of course everyone would say worst BC blah blah when their Ez-link is nearly confiscated, that is something psychological which should be explained by a psychologist. I must say that SBST is tight on fare evaders nowadays, plus drivers usually get strict when they know they have a regular check by TI. Now ask you one question, which is more important, your card or the driver's bonus? Also, last time JIS dint check, now very strict.

Analogy: If you get a very bad scolding by a teacher and have so many other teachers teaching you other subject treating you nicer, then you most probably would hate the teacher. Psychological thing.

Zilchster SG

The point is...

Drivers should be more diplomatic when they try to confiscate cards.

No wonder bus drivers are so ya ya nowadays. Now with the don't abuse the bus drivers, they can become more yaya.

SBS9889U SG

??? If u have ur sec sch card then u pay $1.20 or $1.10 in cash for what when u can pay S0.55?????? Then how come he can deduct $0.63 from ur card when its sec sch card???Even if adult card also should be $0.65 mah

Who are the "rotton eggs" if u noe?Aka name or Rego

SBS9806J SG

He pay for both of us

SBS9889U SG

Ok, i see. Thanks for clarifying.

TIB1049L SG

I consider SMRT BCs better than SBST’s.

TIB1186Z SG

Still I don't see how $0.63 gets deducted from a secondary school concession card when only $0.45 should have been deducted instead.

TIB1186Z SG

Kicking up a fuss doesn't help. Commuters of course looked shocked cos you are holding up the bus and thus delaying the BC's schedule (and probably woke them up from their nap too). Even more reason for the BC to hold on to your card as an independent observer. The BC, or SBST/Transitlink doesn't give a hoot if the card was only made an hour ago if he suspects the card to be invalid.

Count yourself very lucky for SBST to compensate you with 2 complimentary tix as a gesture of goodwill - they don't have to as stated in the official reply posted by sbs_boy earlier. And you in fact still made a nice profit from this episode as the value of the 2 complimentary tix is definitely more than 60 (or is it 63 cents)!

TIB1186Z SG

Problem is that no amount of diplomacy, however good, would help as the passenger would definitely be in a frustrated or agitated mood when the BC mentions that he has to retain the card. The BC also has a tight schedule to follow and cannot afford to spend too much time practising diplomacy too. Claim that BC have no right to confiscate? That's what the newly pasted stickers near the BC's seat are for.

Does diplomacy always work on passengers these days? I doubt so, considering the increase in amount of violence against BCs nowadays - even in one case involving a student from a top JC.

On a side note, it wasn't too long ago when it was reported healthcare workers (nurses & doctors) got physically abused by distraught family members & patients, so much so that hospitals started putting up signs to state their right to protect their staff against abuse.

airgrinder SG

..... ..... i use citibank smrt card.

un-confiscate-able. wahahaha

SBS2671B SG

Thats why SBST got 18 BCs attacked (Serve them rite)
But SMRT got only 1 BC attacked

SBST BC so yaya so they ask for it! Twisted Evil

TIB1049L SG

When my card spoil (no response when scanning), the driver from TIB1183G just told me to go in. I asked him about the money and he said: "How to pay when your EZ-Link card spoil and no coins?" Then I thanked him and went in.

This particular BC is rather popular with teens and kids who take his bus on an everyday basis. Teens talk to him while the kids were often greeted and smiled at. Sometimes he will talk to their parents too. And he also helped the elderly cross the road when he saw the old woman alighted. He got off the bus he is driving (That day, he was driving TIB1222C for some reasons) and helped her. Another time he saw me far away and stopped the bus for me (I was at Blk 532 but wasn't too near to the bus stop. He just waited. But the weird thing, he appeared in TIB1049L Confused

SBS2671B SG

Thats why SMRT BC never get attacked . Good service, not so good service.

On the whole, i dun like 171 only. amdep SMRT not good. the rest are good enough. 171 BC got attitude problem, always close the door on pple when its too close to the person. wldep 700 is the BEST

TIB1049L SG

Totally different from that BC from 1183G.
Anyway this happened when the original fleet of 901 perms came. When the service shared buses with 900 none of these happened because the service now has 70% of the svc. 900 BCs

« Previous Page Next Page »