Well talking bout Cafe Cartel, just trying to share my
experience with their new customer service issue.
Went to the Raffles City branch last Sat for dinner as I have been
craving for their ribs for quite some time. Realised that they
changed the ordering system and that now they actually serve at the
table.
Went ahead with the orders. My friend ordered the grilled chicken
as one of the side dish was his favourite. Thus asked the server if
brustlesprouts is included in that dish. Server replied yes. Waited
bout 30mins for food to arrive. The issue being, I have 4 different
servers coming up to me to ask if I had ordered etc etc etc, after
confirming my order for 4 times, I will expect that last thing they
can do is to mess up my order.
Turns out that when the grilled chicken arrived, they had a puny
portion of pasta, carrot, chicken and no brustlesprouts! This was
despite us repeatedly checking with our initial server that there
will be brustlesprouts! The lack of service attention during dinner
was also disturbing, many a time we had to refill our cups
personally. Something told me that they were having service issue
as our neighbouring table's diners were complaining that their
orders took bout an hr to arrive.
Just what is wrong with them? My craving and expectations for Cafe
Cartel food and service quality have been nullified after that
experience and needless to say will not be likely to return there
in a while.
Just my 2 cents worth.
