you got a point. that's why I'd rather support the control of
the entire bus operations to one big organisation or leave the
current SBST and SMRTB alone; than to open up competiton by
allowing several more bus operators to share the pie.
More bus operators means high overhead costs vs limited revenue,
resources, etc. and since these operators are of smaller scale, can
they afford to hire enough support staff for instance, PRO &
investigating officers to deal with customer complaints, have
proper training programmes and adequate resources to train new bus
drivers, etc etc?