Boarded NR7 at Geylang Rd bus stop (outside Blk 14 Food Ctr) to
Fullerton Rd (outside Fullerton Hotel). Got off about 1.20 am. Had
paid my fare in cash as there was not enough cash in my ez-link
card (left 98c). Asked the BC whether the bus stops outside
Fullerton Hotel, BC said yes. Afterwards, I had sat near to the
boarding doors of the bus. When I had wanted to get off, my ez-link
card (which was placed in my left shirt pocket) had accidentally
tapped on the card reader. Informed the BC to reset the accidental
fare by my card, he still can tell me off as to why I had stood so
near to the reader. BC did not even bother to reset the fare paid
by my ez-link card at all. Even said that he don't know how to do
it. He even had asked me to tap on the reader again to confirm
again, and from the there it showed that it had already been
deducted. Reasoned with him that it seemed illogical as I had paid
total $6 just for a ride on NR7 ($3 cash and $3 ez-link card), and
he said it was just too bad.
Makes me wonder for a moment. Are all BCs actually trained to
handle this type of situation. If they can reset the fares paid by
the passengers when the bus breaks down, then I do not understand
why they can't do the same for a passenger who has accidentally
tapped unknowingly on the reader. Seems this experience has made me
think differently about SMRT BCs.
Now, I have to make my way down to the TransitLink office to ask
for a refund of my $3!!! And already submitted a complaint to SMRT
liao.
